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Customer reviews

Rating 4.5 out of 5 stars with 11182 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 11,182 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent for school work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a full time grad student, this is a must have for completing homework assignments and completing last minute things for work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    MS 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, easy to install. very useful and quite usable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    I have been using Microsoft for years.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Microsoft allows me to interact with work, etc. Great overall software.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Family is helping you get work done.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    For the whole family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made sense to purchase the 1 year subscription for 5 devices with a kid off to college and the other two in high school

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    effecient office product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as well as any office program I've had. I really don't use it to its full potential I seldom use more than word, excel, and outlook

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ink

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for a great price.Easy to install and prints awesome

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great software

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added this program to my sons gaming pc for so he can use it for school.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for School or Office

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have for business. Easy to use and perfect for school or office.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sissy,

      Thanks for letting us know that you're having a great user experience for both school and work!

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does all it should and can be used on several devices. We bought it to be able to open past documents, pretty expensive for that and when the year is up we are right back where we started.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only one I will use! Love it!! I purchase this product every year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    One Stop Shop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good software and very easily installed. It's also very user-friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Microsoft 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome all in one bundle!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for new computers or if just getting Microsoft 364! Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Microsoft Office up-to-date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software allows me to use the current version of Office on my MacBook and my iPad. Easy to use Word and Excel are excellent tools.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a Apple family and we liked some of windows programs and this software is the best and easiest to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to load on my laptop and IPhone!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to purchase, download and install on our families PC's and Laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love the new layout

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife needed this program for the work she does. She says its better than the one she had on her old computer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AVOID if you have valuable files.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you setup OneDrive on Mac, it encourages you to turn on syncing of your Desktop and Document folders. PROCEED WITH EXTREME CAUTION. About a month or two ago, syncing/backing up broke on the Mac. It is a SEVERE software issue that Microsoft is not taking serious or moving towards a solution on. If you go to One Drive on the menu bar (top of screen) on your Mac, it shows everything is fine and up-to-date. If you try to access your One Drive folder locally, you’ll see a “OneDrive encountered an unexpected error. Items may be out of date” banner across the top of the window. NONE OF YOUR FILES ARE PRESENT. Files cannot be accessed by apps either. Meaning if you have previously stored documents, spreadsheets etc. in the Documents folder, you cannot access them even by opening an app first then trying the File > Open option. The ONLY way you can access your files is online thru the One Drive website. I currently have DECADES worth of files that Microsoft is holding hostage and the only way I can get to them is to go thru a browser and download them one-by-one, on demand. Mind you, you’re paying for this service! On Microsoft’s website they go between acknowledging this as an issue but saying their teams are working on it with no ETA or update in months -or- slamming you for being a Mac user and expecting a working experience on a non-Microsoft platform — although they gladly promote the idea that Office/One Drive is compatible with Mac. A follow-up problem I am now facing is that trying to download these folders in bulk versus downloading each file individually is downloading a zip file and apparently Microsoft uses a zip app (Zip64) that has known compatibility issues with Mac and will produce a corrupt zip file. On Microsoft Community there’s plenty of posts saying any .zip file larger than 4GB is not going to work without a third party app (which on work devices you can’t install third party apps due to device restrictions and security protocols). This is a completely unacceptable and garbage experience and if you don’t want to serve Mac users with the same experience as your Windows customers (after all, we pay THE SAME PRICE) the solution is simple: REMOVE MAC COMPATIBILITY FROM ALL YOUR MARKETING. After our subscription is up, we will be discontinuing usage of all Microsoft products across our fleets.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Cant live without!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option for keeping your productivity software up to day and for use on the the go. Can't imagine life without MS365!

    I would recommend this to a friend