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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11137 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 11,137 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft Office Has it all.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Microsoft Office, had the old 10 version. Finally able to enjoy all the upgraded features perfect for your company and family. Love that i can share on all my devices.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Whether it be your ability to outfit multiple devices with an updated software set, or simply the optimized features themselves, we're happy you've found the solution you were looking for in your new Microsoft 365 Family subscription. We're excited to be a beneficial addition to you and your family's workspace! Thank you for sharing your story with us, we appreciate it. We're glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, the fact that I can share this subscription to multiple computers.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 4 out of 5 stars

    Purchased with laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience overall. Downloads easily to all devices. Share across all family for up to 6. Wish had more business level apps such as visio but core apps overall. Great for managing kids access restrictions on their devices.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 4 out of 5 stars

    Good deal, but difficult to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation on our first computer went smoothly. Attempting to set up sharing rights, and installing the software on another computer following Microsoft's on-line instructions was frustrating at best, and I ended up calling Microsoft for assistance. With Microsoft's help I was able to accomplish the task, but it wasn't easy to find the correct support number to call. It's almost like Microsoft wants you to struggle in installing and configuring their products. You nearly have to be an expert to understand their on-line instructions, and they make it almost impossible to reach live support. Microsoft 365 Family appears to be a good deal, and the software works exactly as expected, but sharing and installing the software on multiple devices is a nightmare.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate you sharing your experience. We're glad to hear that you were able to get Microsoft 365 Family all set up in the end. We have help pages for both sharing your subscription: https://aka.ms/AA4rino and installing on a second device: https://aka.ms/AA4rq32.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Industry Standard Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the desktop software that is needed on a single purchase. Includes ample cloud storage as well. This was an upgrade purchase for the family as software for 4 PCs was needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having the ease of having my documents on all my electronic devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and great value for the whole family and love that I'm able to share it with other family members

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Great vakue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for money sice zI ca use with 6 or more devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    One of the best things I have added to my laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed working with my Microsoft 365. I have contacted to my phone, laptop, and tablet and it works great on all of them. The installing software was so easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy Microsoft products in general but this Microsoft 365 family program is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the new family plan, has extra needed storage for each person

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied as it was easy to install myself and arrived via email in a very timely manor. Love the fact that it can be placed on 6 devices for the reasonable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this software because I was not sure if my current subscription of Microsoft 365 would transfer to my new computer. It did so I reached out to Best Buy, and they credited my order for the software purchased. Easy process and handled well by customer service. Thank you!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Make Product As before

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like Microsoft's idea of online product selling instead of on a storage disc as it has always been. Having this product as an online item resulted in so many copyrights and reselling of used software or selling software in sharing counts. Other than this reason, Microsoft products are fantastic!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to perform so many functions with this product. Purchase also allows to put product on multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 4 out of 5 stars

    Multiple positives

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard package from Microsoft. Liked the idea of being able to get the package for more than just one computer. Gets you up and running when it comes to producing documents and making presentations.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s excellent! It is easy to install! I connected multiple devices with the card. It is nice to know.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Bundled when purchased Surface Pro3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from an XP system to Windows 8.1 Surface Pro 3 I didn't want problems with Word or Excel. Glad I bought, and added bonus of 1 TB cloud storage is well worth it. All my old Word and Excel files work fine, received a $20 discount as part of my purchase of Surface Pro3

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compatibility, Performance

    Rated 5 out of 5 stars

    Love Our MS 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this MS 365. Needed to upgrade from Office 2007. Wow. What a difference. Very pleased. Plus, now my wife and I can share docs while working on our separate machines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good I have it on four devices for the extra layer of protection. Would recommend recommended to everybody

    I would recommend this to a friend