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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 11,214 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps the family with all the needs for documents across all OS

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it..great deal through Best Buy.. everything seems to work well. I like that Microsoft 11 has an editor tool that will show you a “grade” and help you find corrections.. it ties in well with another free app Grammerly..PowerPoint has some new slide designs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's MS 365 Family, but renewals are messed up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to extend my current Microsoft 365 Family license for another year. I would have given 5 stars, since, well, it's Microsoft 365 Family. However, 2 issues came up: 1) I entered the license key on the Microsoft site, but then I lost the ability to see my expiration date on that site. When I clicked on "Manage", it took me to a BestBuy site that said something like "product no longer supported". OK, that made me nervous. I tried a couple more times, then called Microsoft. While on the phone with Microsoft, I checked again, and this time it went to the BestBuy site and showed the expected expiration date. 2) It appears that I have now lost the ability to manage my Microsoft 365 Family subscription from Microsoft's site, since now it always sends me to the BestBuy site.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better product than Microsoft. Two kids in school. One college and one high schooler. Get plenty of use

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    MO Family Suite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a little help but it has been working well since then. I still have the 4 users left to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365 Easy Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was needing to get this for a new computer. Much better than ordering online from some other company and waiting for it to be delivered. It was right in store and I could use it immediately. Purchase was safe simple and convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Software

    Rated 5 out of 5 stars

    Easy and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this for many years. It allows us to always use current software. Easy to install and update.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    PRESIIDENT UNITED MAJOR MEDICAL, INC.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY AND FUN TO USE. GREAT BUSINESS TOOL EVEN FOR ME!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft Family 365 installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured how to follow the instructions It was a breeze!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Microsoft 365 Family is a Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised! Not only a good product but a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Toddm

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not the most computer illiterate person. I should’ve let the geek squad duty Install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I finally decided to go with Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always just bought the current Office version when I got a new laptop. I was adding a Microsoft Surface Pro 3 so that I could have a light-weight full feature computer to take when I travel, instead of my heavy 15-inch laptop. Instead of purchasing Office 13, I decided to go this leasing route, and I wanted the flexibility of installing the software on my phone and my iPad. This seemed like the ideal approach, and I think I am really going to enjoy its Cloud Storage feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft 365

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first it was very difficult for me to do the update but after several tries I was able to download to computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Better Office Bundle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To put it simply, you pretty much are required to use office in daily life anymore. It’s unavoidable. Sadly, we are now in a world where subscriptions are the only cost effective option. If you are going to get office, the family plan helps since you can share the license with some family members. The pricing of an individual license is so bad I just can’t even remotely suggest it… something tells me that’s on purpose though.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    MS 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extension of classic Microsoft Office product line. Works great with a few enhancements over Office.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Software

    Rated 4 out of 5 stars

    Never imagined I'd be ok with a MSFT product.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never imagined that one day I would be happy buying a Microsoft software. Back in the mid-80's I cursed Microsoft every day when my office Windows machine crashed daily and wasted me so much time. Even Words and Excel were not as good as other word processors and 123.... Windows, Office Suite nowadays are acceptable to use compared with those early days. I, however, initially resist the whole concept of paying annual fees for Microsoft 365. But I finally turned around when I realize I can drop by Dropbox account and use the One Drive for what I need. The Microsoft Money is still useless but the Stock price (15 minute delay) and stock price history (only available for beta channel) alone saved me a lot of troubles too. They are still a lot of things to complain about but so far I found peace with Microsoft. There is a reason their stock is doing very well.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Great for students, etc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Microsoft Office for a long time and always excited when I discover the new feature updates to a program.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great way to keep up with Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Licensed for 5 computers and each user gets 1TB of cloud space. The price alone is worth it for the online storage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    365 is easy peasy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and use! Suits my new computer to a t! also installed Pilot and AI works great with 365.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth every penny. It covered all my electronics.

    I would recommend this to a friend