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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11216 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 11,216 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Executive Director

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product makes the sharing of documents and information seemless

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Word and Excel.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have 2 computers that needs it downloaded on. It will be a while before I can access them. I will call when I can get it done. I still have a lot to learn about Microsoft 365.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Love Microsoft 365 !!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product for multiple people with multiple devices. Microsoft couldn’t have made it any easier getting these installed and up and running on our Windows, MacOS and iOS devices.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a traditional office product that obviously everyone needs to perform most work functions with. It is a good product. I was disappointed that the product program is only goo for one year. I wish there was a product offered that is good for a lifetime. That would be too logical.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and keeps both my laptop and my wife’s desktop computers up to date

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Review for Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had let my Microsoft 365 expire and wanted the software added to my new laptop, and I was able to get a great deal on the product for 15 months at the price of 12 months.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Mr Girish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use full the my computer. And for office and home computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MS Office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a great product. Has everything you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using 5 of the 6 available subscriptions. Used for both business and personal. One drive memory very helpful for backup and sharing information. What you put on one drive belongs to you. Excel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price for families.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 family is a great deal for families. You get access to all office products from almost any device plus a ton of cloud storage for each family member. Worth it! We sign up for it every year.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Izzy,

      Thanks for the kind words. We're glad to hear that you are finding Microsoft 365 Family to be a great deal.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, nice staff. Knowledgeable on the products and if they didn’t know an answer they would find out. Easy to pick up order. 10/10 experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service and products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad and the Best Buy Team Tech and sales folks in store - The service was white glove! The team helped identify the challenge and offered ideal products to correct the challenges presented.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good product to get you going

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as part of a purchase of some laptops since most only come with a 30 or 60 day trial. It is worth the money to get an additional year on multiple units. Although you will have to shell out the money eventually, it is a good product to get you by for a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service representative offered suggestions for ease of download. Very helpful. No problem installing on computer.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    MS365 Family great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I needed to add Microsoft 365 to a new computer that I just bought and this purchase help me save some money.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I don’t care for the price of these programs (or subscriptions), it’s a necessity. Works as expected and no issues so far. To my knowledge, this is a 1 year subscription that will be renewed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      You're exactly right. This subscription can be managed in your Microsoft Account after you download and install it.

      Tom
      Microsoft Office Team Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easily downloaded, installed, and user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions for download were easily understood and installation was quick and efficient. The program itself has already been used often and is very user friendly. If there are any questions regarding use, the online help is effectively providing solutions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stuff to have. Provides me and my family members with access to its outstanding features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Do love 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very thankful - very easy to use. I don't have need for all six at the moment but I'm pretty sure I will.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great deal glad I bought it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal on it because I'm a plan holder works very well use it a lot already

    I would recommend this to a friend