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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11144 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 11,144 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted the most up to date version. Purchasing through Geek Squad Total protection was a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product will definitely buy again. Definitely worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service and superb product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just shop online at your ease and quite easy to install. Within 5 minutes you are ready to work on it. Just go for it....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this program is everything that was advertised on the packaging. very easy to install and understand

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    A must have for e-learning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product for the whole family to support their assignments and school projects during virtual learning. It offers a variety of essential programs needed for school.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Family is helping your whole family with school.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Same Windows

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same old Windows except a yearly subscription now. Got a discount with laptop purchase. The kids use for school work. Pro is good for 6 computers. Con is a subscription now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having always had a physical version (ie. CD) before, it was different to handle the installation and "sharing" with my children completely online, but all went very smoothly. We are all successfully using the software and are pleased with the outcome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions easy to follow. Clerk very helpful in locating the item

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft 365 - Cloud - Family

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 for Family very good. Wish it was on a Disc; not in cloud...but at least it is updated regularly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product at an even better price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Office 365 for many reasons! For one, when you get a new PC, you get a $20 discount. YOu also get 1 TB of storage for EACH account, meaning up to 5 people can have their own account in your family, and EACH gets 1 TB of storage. Can't beat that! Plus, you get all products in the Office line, including Access and Publisher. And if a new version comes out, you get that as well. You can also legally move it to other machines as needed, so if yours dies and you need to put it on your new machine, you can.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Contains changes that may not be improvements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft's latest version of 365 includes some changes to Word and Excel that will take me some time to get used to. The copy and paste function in Excel require more keystrokes or mouse clicks than previously to clear the copy function after you have copied the cell's contents to the desired location. The save function in Word was easier for me in the prior version when I didn't want an autosave of a document. I liked the previous option of doing a "save as" and changing the name of the document that I was creating.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pleasantly surprised.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible value and has good instructions for moving to a new version of Office. Suggest everyone move to this platform. Makes updates a non-isssue.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad you are pleased with your purchase! And, happy to have earned your recommendation. We're proud of the package we've put together in your new Microsoft 365 Family subscription, and are thrilled you've found it to support all of your endeavors. Thank you for sharing your experience! We appreciate your feedback.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    A MUST HAVE!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have!! I have multiple computers and this was easy to install on all of them and keeps everything up to date. The cloud works amazing too, I love how I can move from one computer to another and not have to transfer anything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Software

    Rated 5 out of 5 stars

    Love Microsoft!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the software is great and easy to install, it's a still a shame at this point that it's not standard on a Windows operated computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how fast and easily accessible this product is. It came immediately to my email.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. was easy to set up. Email so figuring out

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Microsoft 365, but I don't like the fact that it is set-up on auto renewal. But you can download it on 6 devices, so the entire family was able to download on their devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and easy to navigate through through it all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Different functions and easy to work with

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy To Install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download/install. A lot better than the previous versions.

    I would recommend this to a friend