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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11144 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 11,144 reviews
  • Rated 5 out of 5 stars

    Purchased to have Office 365 on more than 1 PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a single user copy of Office 365. I just purchased the home version to be able to install on more than one PC., The product is a good product and the features are excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software was easy to install. After you put in your license number, it literally walks you through the installation process.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy process and good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the family subscription and I was surprised at how easy it was to get my programs running again. I would recommend

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Debbie,

      Thanks for sharing your experience. We're happy to hear that it was easy to get everything running.

      Have a great day,

      Kiernan
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy setup and great signal strength for my 2 story 3000 sq.ft home . my family has had at least 8 electronic wireless devices going at the same time with absolutely no performance issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Necessary Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if there's a need to review Microsoft office, because it is almost considered a necessity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This is better than the old office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think I really needed to get a new office program but I'm so happy I did!! The 365 is a lot easier to use than my older version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Software.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best software compared with previous version very friendly and intuitive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I procrastinated about making this purchase but I'm so glad that I finally did. It's made my work so much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product for the Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product for the value and covers the whole family. It was easy to download and setup on the laptops and computers.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're glad to hear that you are liking the value of Microsoft 365 Family.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love 365!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Microsoft Office 2007 for quite a while and love Office 365! It is an easy transition for those wondering whether on not they will be able to switch to a newer version...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This store is always clean, professional, and helpful ! My boyfriend and I love working with kareef ! He really knows everything in the store. It's not one thing we didn't ask about, he didn't know about the product. This is the only Best Buy we will come to ! And my boyfriend have sent his friends and family there, and they love the store and good deals. And of course, they love Kareef too ! Thanks guys, keep up the good work. We will be back if we need other tv, or laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very useful. Using it on a daily basis. Strongly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    School helper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having gotten this item, because now I am going back to school, and it comes in very handy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product but would not purchase from geek squa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Microsoft products but i will never purchase from Best Buy Geek Squad ever again! I purchased a year subscription and somehow they cancelled my subscription after 27 days. Nobody could give me an answer as to how that happened! Geek squad continuously sent emails that it was urgent that I take action to install my product but I had already installed my product three times on three separate computers. There was no offer to remedy the situation from Best Buy or Geek Squad but Microsoft took care of it!

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Its Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge program, but necessary. Sometimes quirky, but all in all it dose what it needs to do. I am not sure about the 1 year subscription, It may be better to get the full version and use it longer.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as expected. I have my whole family using this software and the best part is 1 price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. A good buy I would recommend for purchase

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect Program Package!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office programs are the only ones we use for taxes, work, school, and other things! Perfect package!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    MS 365 Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As is too often the case, I do not find MS Office upgrades to add any appreciable value. All that is done is to make the look and feel enough different so that one needs to relearn functionality that one had down pat with previous versions. It is a royal PITA for no appreciable gain.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Bit the bullet and bought Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't a huge fan of software as a service for the primary reason that I could normally get 3-5 years out of a single evolution of office. However, the flexibility of being able to move between devices and have full office products on my phone and tablet made this worth a try. OneNote is good for staying organized also. Right now I'm enjoying, but we'll see next year when its time to renew at full price.

    I would recommend this to a friend