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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11144 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 11,144 reviews
  • Rated 5 out of 5 stars

    Worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to lie, I was initially skeptical of the subscription based Office, but the 1TB storage and free upgrades to newer versions definitely justify the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Chapel of St Therese of Lisieux

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales staff made it easy to shop once I told them what was needed. The purchase went smoothly and setup was facilitated through the Geek Squad. We are able to use the new hardware and software with confidence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales rep was so helpful. Purchased Family Mic365.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use on Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy to install this software and it is so easy to use. There is a lot of different templates you can use for all your office needs and family projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to load on all my computers. Price was reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    MICROSOFT 365 FOR UP TO 6 COMPUTERS

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RECOMMENDED BY THE SALES PERSON WHEN MY WIFE BOUGHT HER NEW LAPTOP. SHE GOT OTHER ACCESSORIES AS WELL.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    thank you Best Buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for our family. We have a lot of computers so the it was worth getting for up to 6.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for taking a few minutes to share your story with us. We're delighted to hear Microsoft 365 Family has been a perfect fit for you and yours. And, that you're taking advantage of its multi-device compatibility! Glad it was a good investment for you.

      Best,
      Brad - Microsoft Office Team Microsoft

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Dog lady

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome it also let me know to install on my other computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I purchased Office 365. It works great and helps with any of my office needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed being able to use the Microsoft product capabilities and the new ai provided. The employee from the store Mr. Jade. He went as far as showing me how to use the product in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The digital instructions were pretty easy to follow. Was running the apps in no time after redeeming.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MICROSOFT 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXACTLEY WHAT I WANTED. WITH YOUR HELP EASY TO INSTALL

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    family plan for Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy process to set up multiple computers, able to easily find which computers are using this software

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Microsoft should be free to all but .. it did what it’s supposed to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could've been easier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program itself has proven indispensable as many platforms use it to open documents. The purchase process was easy. The installation was a different story. My experience in the past has been that software recognizes older versions and automatically either removes it and prompts the user to action. I had Office home single user. After three attempts I used the chat support which took over my computer and after 20 minutes installed it. Bottom line. We had to delete old app before installing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sonny,

      Thanks for sharing your review. We're sorry to hear about your installation experience. We do recommend that users uninstall older versions of Office before starting a new installation. We're glad you were able to get it all figured out in the end.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy for a high tech use family!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the install. It was very user friendly. I also liked that all I had to do was log in to Microsoft to do a multitude of installs on other tech gadgets.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Very helpful in standardizing my software versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit that, in the past, I've always purchased stand-alone versions of MS Office products for my family's computers. However, over time, the number of computers and therefore the various versions of MS Office have grown as I (and my children ... now adults) have replaced older computers, transitioned from desktops to laptops, and even migrated to and from Apple products. Still, throughout it all, we always used at least five copies of MS Office even though we sometimes struggled with some compatibility issues between the versions of software and had to remember to save files in formats compatible with older versions of the software. That said, I am pleased that we're all on the same version of MS Office now and although "renting" the software from year to year is taking me a little while to get used to, I'm beginning to think it was somewhat inevitable ... especially as Microsoft moves in that direction as a business model. As I see us continuing to be MS Office customers in the coming years, at least I don't have to worry about the various versions of software and which to upgrade and which to wait until I buy a new computer. All in all, I'm pleased with the transition and purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All Of Office Products, Great Storage Capability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have all of the Office products in one package, cloud storage is very nice. A bit clunky when you first use it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the review! We're happy to hear that you are pleased with the storage capabilities.

      Have a good day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Couldnʻt live without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have if hou do ancestry documents. Have used excel for years as well as orher office products and actually use it every day at home even though Iʻm retired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Office program.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Useful on multiple devices. Easy to install. Love updating features.

    I would recommend this to a friend