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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11168 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 11,168 reviews
  • Rated 5 out of 5 stars

    Good laptop!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Kid friendly Light weight Good features

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I got the micro office it works well on my Apple products and HP

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you are enjoying Microsoft 365 Family on your Apple and HP products.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to learn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from 2010 and was concerned as I had trouble with 2010 version. This one was easy to transition to and I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy way to access Microsoft on multiple devices. Would recommend it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you recommend Microsoft 365 Family.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Office 365

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 for Windows 10 g fa or Mac. First time use. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a novis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a versatile product. Could not function without it. Word, Excel, PowerPoint are the most useful tool.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft family 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy help was great. Microsoft products are impossible to determine how to properly implement across devices. Probably won’t be able to use effectively as i can’t reach a human. No phone numbers are aravilabor and emails are not responded to.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    MS365 Meets and Exceeds my Expectations

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this MS365 for my daughter in-law for a Christmas present and she will love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, I’ll be sharing it with my daughter & grandson as they both got new PCs for Christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been at several of your locations and have had excellent service. There are times I need extra help and the clerk indicated we have only so many minutes and you have to reschedule another appointment. We all have time management issues. Maybe your Team Managers can come up with a better suggestion. Thanks to all that make an effort of kindness.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    DM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to use for my home office and for my kids and wife

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    JUNK!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Program itself is a great program...........but.............trying to get your this Program to work with your previous e-mail address is anything but simple!!! It's a NIGHTMARE and Microsoft really needs to work on this because I was ready to demand my investment back from them because I could not get them (Microsoft) to accept my prior e-mail address as they kept telling me that it was already in use and I was like..........duhhhhhhhh no kidding you jerks!!!!! SERIOUSLY, MICROSOFT DOES NOT MAKE ANY OF THEIR SO-CALLED INSTRUCTION SIMPLE OR EASY TO UNDERSTAND AND WHAT'S WORSE IS THE FACT THAT YOU CANNOT.........AND I MEAN CANNOT GET IN TOUCH WITH ANYONE AT MICROSOFT TO HELP YOU SOLVE YOUR ISSUES!!!! VERY POOR CUSTOMER SERVICE!!!!!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value I am using this at my office as well as at home I may also let my granddaughter down load to her computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365 Family!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! I can add my entire family. Great and thanks BestBuy!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Dell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy came in handy glad we got it helps out with my new computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Family gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed for the family of computing online, work and studies.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Family is exactly what you needed.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Just as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazingly with my new MacBook. Outlook runs smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. I love the cheaper price for 5 systems. I use this program everyday for my work, and I would be lost without it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to install and easy to use. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft Office what else needs to be said? It's the best. Aside from the fact that the competition isn't really competitive.

    I would recommend this to a friend
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