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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 11,165 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very suitable and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best for my children's work and flight, the price seems very good to me, Super easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    I had my doubts..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my doubts about "renting" software. After some consideration it is almost a break-even deal when you consider having to buy a new version of Office about every three years. You automatically get the newer vesion when it is released, for the same prive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All you need for home and office work. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Office 365 is what I expected it to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 5 computer one because it was only $30 more than the single computer. It was easy to set up with the key and share the other downloads with my kids. They have Mac and Windows based computers but the downloads apply to either. I didn't have to purchase both a Mac and Windows version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, works on across computers, dig the copilot. Along with other features.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Tools for everyone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the basic tools a family needs. Able to use it on multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy for the price. It has all the programs that I need in one purchase. I bought a new laptop so this was perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is the standard in PC and business software. I was trying to get by with Freeware solutions for years and will never do that again. The ease of use and flowless compatibility of the original is well worth the cost. Also able to install on up to 5 devices has given my whole family the resources they need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Family Microsoft 365 fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using Microsoft 365 for about 3-4 years now, cannot beat it, easy to move around with all areas

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have this back. I recently retired and being able to work on projects with ease had been enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the money. easy to install. But I don't like is I have to do 50 characters that's kind of b******* do you want my review or not is that enough characters now?

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Software

    Rated 4 out of 5 stars

    Got an extra 3-months at no additional cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from a personal subscription to the Family in order to save money from two personal accounts for my wife and I. I have had Office for many years, and like using Word, Excel, and PowerPoint.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Family Package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already a family subscriber. We always use MS Office and we're very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wotks like a charm as always. I do miss being able to buy permanent copy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Valuable resources in MS 365 subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've subscribed to MS 365 for 3-4 years now, and really like what it provides. In particular, the MS Office suite (Word, Outlook, Excel, PowerPoint, etc.) and the 1 TB of cloud storage (per person) offered by OneDrive, for me to use on multiple devices. I can also share all of that (including an additional 1 TB space on OneDrive) with up to 5 members of my family. My only complaint has been that it's very difficult to get assistance from Microsoft, anytime I've needed help. Perhaps due to the pandemic, they've stopped offering any direct customer service by phone. They still have Chat access, but I find it difficult to explain problems I'm having that way. Otherwise, I find this subscription offers a lot of applications that I need and use on a daily basis, and will continue to subscribe to it yearly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thank you for this very thorough feedback! We're so glad that you're enjoying 365. If you do continue to need support from us, please reach us at our 365 Support Page here: https://support.microsoft.com/en-us/microsoft-365

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    hard to create invitation after instelled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    https://www.bestbuy.com/site/microsoft-365-family-up-to-6-people-12-month-subscription-activation-required-windows-mac-os-apple-ios-android-digital/6258038.p?skuId=6258038

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Software

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great software. price is great too!!!! easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Husbands computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So thoughtful and knowledgeable. Julian was an excellent salesperson beyond compare. Show me what I needed did not oversell or undersell. So happy with our new computer and monitor

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, it works perfect in my computer and cellphone

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient option for families needing multiple copies of the Office applications. Setup and sharing were simple and straight-forward. Have not encountered any issues with the operation of any of the individual applications.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing your thoughts! We're happy to hear you had an easy setup and things are running smoothly. We hope you continue to enjoy Microsoft 365 Family.

      Have a great day,
      Kiernan
      Microsoft Customer Care Microsoft

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