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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11168 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 11,168 reviews
  • Rated 4 out of 5 stars

    Installed a lot faster than I had anticipated!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I have used Office 365. I had been using the 2008 CD version, but could no longer do that with my new laptop. I was unable to actually download/install it in my new laptop while at my home due to the very slow internet speed that CenturyLink provides in my area. Fortunately, I was able to use a family member's connection at her home a few miles away. Everything was installed and operational in less than 45 minutes! It has taken a little longer than I had anticipated to get used to this new version as a number of things have changed, especially in Excel. I hate the fact that I have to pay for this every year; it was far easier buying the CD, and having it available to reinstall, than, essentially "renting" it every year.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Better than last year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got office last year and it was disaster. This years upated much better with out problems.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine for me.Not a computer expert,,,I have no problems with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for the whole family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used Office 365 for a few years. You can set up each individual member in your household with their own account. Onedrive comes with 1TB of storage. You can download Office 365 across all of your devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love multiple licenses.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this software on all my devices. I like the product very much. No regrets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 software a winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing the 365 Microsoft software was worth it. I am pleased with the ease and user friendliness of the product.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 2 out of 5 stars

    Complicated but a necessary evil for business docs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forget the F1 Help. Even doing things Office 2007 did simply are unfathomable here and difficult to find. So go to help. Think typing a simple question (which Google manages to do so easily) into the search box would yield answers? Think again. Even inputting a simple single word yields all sorts of absolutely unrelated nonsense. Also if I ask a question in Word, you'd think they'd leave EXCEL answers out...but NO. I lost my hard drive, OS, and had to invest in another computer. So I need another Office 365 every 365 days! I just hopes this works without fail on WIN 10. They really should have a simple word processing program that doesn't do everything for everyone. Keep it simple to learn. Kind of like Adobe's Photoshop Elements. or Premiere Elements. Or Lightroom Elements ( wait...adobe hasn't offered that ...yet). The 5 user is clever way to ensnare your entire family into the 365 day dishout for subscription, but hey...what the options?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Much better than Microsoft 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much nicer user friendly software has a little bit of an Apple iOS feel which is fine to me

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a must have for anyone with multiple devices that request office.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for family use and Businesses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We thought it would be complicated, but to our surprise 365 was user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    love this microsoft software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the part that tells how to use this software

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for school Great for school.........

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 3 out of 5 stars

    Software is good, but Installation is difficult

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this software for multiple computers and because there was not a detailed installation, it got attached to the wrong email address. Now, it is difficult to maintain this subscription because information it being sent to wrong person, not the administrator.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Krista,

      We're sorry to hear that you redeemed your subscription to the wrong account. There currently isn't a way to switch the main account. You could always redeem your next Office 365 subscription to the correct account and then share it again.

      Sorry about that,

      Nelson
      Office Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very happy with this program. Glad i got it and have installed it on 4 devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    User friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Microsoft Office for several years and am happy with the performance.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's whats new and soon tobe standard of all software. Pay for it every year :(

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It's great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great! I can use Microsoft office for almost anything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It is easy to operate after getting use to it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a few beginner problems, never worked with Windows 365, but it is easy to learn

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for home office and family use and it has more than done the job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super easy to use, great for big families with multiple equipments

    I would recommend this to a friend
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