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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 11,165 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good softwre program and it is all we need. Microsoft is a great company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microdift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but needed for all word and excell documents

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With limited useage so far it has been very user friendly and a substantially better than our older Mac.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    A fantastic value!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and easy to manage. A great value as well. If you and 5 other of your family use all the features of MS Office, then this makes sense. 99.99 per year for 6 machines vs. 229.00 per system!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    MS 365 is very goo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 family version is worth the investment. It's good for up to 6 people or computers. Easy to upload and easy to use. I will recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent! This allows me to be productive.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great software

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the software I needed and others I didn't know about but am happy to have them. Worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Great Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it 5 stars because I like all the features & apps it offers, i.e. Word, Excel, PowerPoint, One Note and One Drive. Couldn't have it any better!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    no hassle, required software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I could load this on my Apple too! Also Microsoft has been fair to consider people have more than 2 equipment now. In fact most have 3 in addition to phone.. Desktop, laptop and an ipad. So giving 5 desk/lap and 5 smaller devices is smart!. I think reasonably priced

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product functions great and was well worth the funds, the Geek Squad loaded the software for me expeditiously !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I have been resistant to buy into the subscription based software since we tend to be people who buy something, take really good care of it, and use it for a really long time. But with the pandemic and having to use more devices at home for teaching, we decided to make the jump. Usually, we rue making a jump and lament all that we lost. Yet, this jump was totally worth it! We love all the new features and functionality! My husband especially loves having a one drive and I really love the draw option on word for typing math questions. This product is superior to any google garbage that is offered for free. It has been six months and we have never looked back.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommened

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for home use. Great deal! Bought the family edition and was able to download on my kids devices as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good buy for my husband and I and our devices. The Geek Squad did a great job helping us to install it on our devices. The product itself is very good and meets our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    365 review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is a standard product. Platforms work well. Seems overpriced, and it is wrong that a subscription is needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Mrs. Helen Gonzales

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to use by all family members. It was fast to load and use immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 4 out of 5 stars

    Purchased with laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience overall. Downloads easily to all devices. Share across all family for up to 6. Wish had more business level apps such as visio but core apps overall. Great for managing kids access restrictions on their devices.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft Office Has it all.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Microsoft Office, had the old 10 version. Finally able to enjoy all the upgraded features perfect for your company and family. Love that i can share on all my devices.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Whether it be your ability to outfit multiple devices with an updated software set, or simply the optimized features themselves, we're happy you've found the solution you were looking for in your new Microsoft 365 Family subscription. We're excited to be a beneficial addition to you and your family's workspace! Thank you for sharing your story with us, we appreciate it. We're glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Software

    Rated 4 out of 5 stars

    Good deal, but difficult to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation on our first computer went smoothly. Attempting to set up sharing rights, and installing the software on another computer following Microsoft's on-line instructions was frustrating at best, and I ended up calling Microsoft for assistance. With Microsoft's help I was able to accomplish the task, but it wasn't easy to find the correct support number to call. It's almost like Microsoft wants you to struggle in installing and configuring their products. You nearly have to be an expert to understand their on-line instructions, and they make it almost impossible to reach live support. Microsoft 365 Family appears to be a good deal, and the software works exactly as expected, but sharing and installing the software on multiple devices is a nightmare.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate you sharing your experience. We're glad to hear that you were able to get Microsoft 365 Family all set up in the end. We have help pages for both sharing your subscription: https://aka.ms/AA4rino and installing on a second device: https://aka.ms/AA4rq32.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install, it's easy to use. I don't know if I'll renew in a year. I feel that once you purchase and install, there should not be an annual charge.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft - 365 Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't started my subscription yet, but I've use this previously and it functions well.

    I would recommend this to a friend
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