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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 11,165 reviews
  • Rated 5 out of 5 stars

    Excellent Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using 5 of the 6 available subscriptions. Used for both business and personal. One drive memory very helpful for backup and sharing information. What you put on one drive belongs to you. Excel

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I don’t care for the price of these programs (or subscriptions), it’s a necessity. Works as expected and no issues so far. To my knowledge, this is a 1 year subscription that will be renewed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      You're exactly right. This subscription can be managed in your Microsoft Account after you download and install it.

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Office

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, i like is very prsctic , hability in diferente computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price for families.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 family is a great deal for families. You get access to all office products from almost any device plus a ton of cloud storage for each family member. Worth it! We sign up for it every year.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Izzy,

      Thanks for the kind words. We're glad to hear that you are finding Microsoft 365 Family to be a great deal.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a traditional office product that obviously everyone needs to perform most work functions with. It is a good product. I was disappointed that the product program is only goo for one year. I wish there was a product offered that is good for a lifetime. That would be too logical.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ns

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with product & the installation was well done with great care. Very satisfied.

    I would recommend this to a friend
  • Cons mentioned:
    Outlook

    Rated 4 out of 5 stars

    Life on a cloud, a MS cloud.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very difficult to learn to use, since outlook and word are both considerably different than before. If getting help were easier, it would make a big difference.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The good and the bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install but a pain that it’s a subscription

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always works great! Easy to install and use, familiar product

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love My Microsoft 365 Subscription

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a good price for a quality software subscription! Much cheaper than buying direct from Microsoft!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Family Plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 gives me gives me Outlook, Power Point, and Excel, Word--everything I need all in one. I love that I can share it with family members.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read horror stories with people buying this from Amazon, but put my trust in Best Buy. Very straightforward to install as well as share available licenses. Definitely would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365 for the family

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love that i can log in anywhere with my account and be able to see my documents without having to go home and get them. also helps with my kids projects/assignments!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assistance and instruction to install program was greatly provided.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that all the things I need are in one bundle and includes defender to protect my computer

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value for a needed item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value here for the whole family to be able to have Microsoft applications. I really like the family option instead of having to purchase the programs individually for each computer.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product - have not had any problems with my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Sharing is work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice price , just didn’t like having to share via invite

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good product to get you going

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as part of a purchase of some laptops since most only come with a 30 or 60 day trial. It is worth the money to get an additional year on multiple units. Although you will have to shell out the money eventually, it is a good product to get you by for a year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft doesn't disappoint with this product. Using it for a family that needs Word, powerpoint etc. With the suite of programs it is easy to download and multiple users can be added .

    I would recommend this to a friend
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