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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11218 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 11,218 reviews
  • Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for all your computer needs and other items being protected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Glad we just renewed our subscription!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download. Easy to use. It meets all my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Computer Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before my initial purchase, the Geek Squad assisted me in deciding which was the best for my laptop. They were extremely helpful and knowledgeable. And the product works wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good addition

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working very well. It is a good addition to me daily work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 Family plan has been very helpful to keep all of our products up-to-date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! Our dinosaur of a computer literally blew up. I knew when it happened I wanted a lap top and it was a great time to happen. With guidance from and IT friend, we searched and found our Lenovo on sale with enough hardware to begin. We were able to set up ourselves with a little help from the IT at Best Buy. Thank you for being there and so helpful. We love going to your store now where used to it was not as pleasant. I was also able to find and nice and affordable case for the Lenovo without spending a ton of money. Such a happy customer!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it syncs to all your devices and can pick up where left off. Has all products needed to complete any office job, reports etc. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package worked great for our needs. It was easy to install on our various computers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Back Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like we're back in the saddle - after time without Word, it's great to have such a useful and capable work tool again. Easy to use for school and personal needs also.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    A must have for e-learning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product for the whole family to support their assignments and school projects during virtual learning. It offers a variety of essential programs needed for school.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Family is helping your whole family with school.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Essential business product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this product in my law practice every day. It keeps me and my staff abreast of developing trends and technology. For top shelf commmunications and presentation tools that are universally compatible, the product is unmatched. Well Done.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have needed Microsoft 365 Family for a long time, and we finally purchased it with our new laptop. Perfect for new, or legacy documents while traveling or on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Software
    Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Wish I could purchase a multiple use disk version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my desk and laptop computers and with that moved from Windows 7 to Windows 10. Had difficulty loading my Microsoft Office so I decided to update that as well. Found that my choices were to either purchase multiple copies of the Suite or go to Office365. I am not a fan of subscription based services, but I chose to go with a 12 month subscription to Office365 Home (Up to 6 people). It has been working well. Just wish I could get a single disk for multiple machines like in the old days.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new format! I wasn't sure I would at first. I can work at home, save my work. Go to work and sign in to my account and there is my work, all without a jump drive. It does take some getting used to but so far I have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 - Familly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With older versions expiring, the family version is the best for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Purchase and much needed.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very much-needed software and office products are very useful daily, and their price is pretty decent for a year of service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the price and the performance. The item help me keep using my computers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fast to sign up for . My system wasn’t saving files but fixed now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased one for myself and then one for a family member, great choice with Best Buy

    I would recommend this to a friend