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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 11,165 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good option

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option for multiple users now that we spend more time at home (work or schools) using personal computers.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Loveissharingwithyourfamz

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family deals are steals. Great product whole family is up and running. Loving it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Outfitting the entire family with the tools they need is a major design perk of your new Microsoft 365 Family subscription. We're thrilled you've found it to host the features and functions you need most in your day-to-day, and are glad it was a good investment for you and yours. Thank you for taking a minute to share your story! We appreciate your insight.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine- just as expected. It's office. Would buy again

    I would recommend this to a friend
  • Cons mentioned:
    Outlook

    Rated 2 out of 5 stars

    Major Problem with Outlook with Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed with this software. I have used it for years but just bought a new computer and software and Outlook is not working with my AT&T email. The Geek Squad has worked on it twice and cannot get it to work. I also understand that they are having the same problem with Comcast/Infinity. This software has no value if you cannot correspond through email. Since this is a known problem it would seem to me that Microsoft could work things out. This is the first product that I have bought when support is not available for a vital part of the package. I would appreciate any updates that anyone has on this issue. The only bright part of this is I am a Best Buy Beta member I can still return the computer and software which I am considering.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lower price than other sellers in market. recommended .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent signed it up yet because i dont want to waste my time. But its good for work

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Miscrosoft software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend. Software is updated and meets standard for system.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    necessity for college or school use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is essential and great for school and college assignments. It is necessary to be able to perform the assigned tasks, assignments and projects.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    This subscription has saved my families projects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this subscription has come in so handy! My kids have used it on their laptops for projects and of course, I use mine almost daily.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Can’t go wrong

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with Microsoft has everything I need it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Rar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy process to purchase and download

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft 365 is a life saver. The software allows me to complete tasks with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Jan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 family is great for up to 6 users. Really easy to add to your computers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for large family .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase several computers so this came in very handy for household use during pandemic. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend this product to anyone who is interested

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Works as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Works as advertised and haven't had any issues. Worth the money to purchase the 5 license verses individually. Only if you have to get 2 or more licenses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got What I Needed - Timely Manner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the key and updating my installation was outlined well in the emails and went off without a hitch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent microsoft product.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value for the product. Got the family package. Each member also gets 1TB one drive cloud storage.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tecatemn,

      Thanks for the review! We're happy to hear that you are satisfied with Microsft 365 Family.

      Have a good day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great options

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent options with ease of use. I use them for different occasions without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Microsoft office family package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed my personal subscription for this family package, is way cheaper and I can save money.

    I would recommend this to a friend
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