Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 11,214 reviews
  • Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, have been using it for years. You can use the family version to allow other family members to have the same great experiences you have with this product. Would recommend to all and you get the automatic updates for free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product to use for your vision. It is the best digital product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Recomended

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent bestbuy product. Very complete and gives all options to get the best of Ms

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Office 365 is what I expected it to be

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 5 computer one because it was only $30 more than the single computer. It was easy to set up with the key and share the other downloads with my kids. They have Mac and Windows based computers but the downloads apply to either. I didn't have to purchase both a Mac and Windows version.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great deal...easy to use too

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a deal! I have 2 PC's(desktop and laptop) so buying 2 individual is so close to this price...but now I can share more with others...(some may even share cost) Easy to share

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Microsoft Software

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a purchase that fit my needs. People should try the product

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great functionality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is the standard in PC and business software. I was trying to get by with Freeware solutions for years and will never do that again. The ease of use and flowless compatibility of the original is well worth the cost. Also able to install on up to 5 devices has given my whole family the resources they need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So efficient!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This family plan has been fantastic for multiple users in our household. It’s nice to have all of these programs together and available at your fingertips

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Software

    Rated 5 out of 5 stars

    family office

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to put on several computers , plus opens everything I need for my business

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Software

    Rated 5 out of 5 stars

    Love

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great software. price is great too!!!! easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MS365- too many packages in the bundle

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family plan is a good plan if you have a large family each with a laptop and who need all the features the MS365 provides. For us, who use only 3 of its components, on possibly 2 laptops, it’s a little too much. But the other packages are there in case we need it. Also, we did get a rebate making it cheaper than the MSOffice version. I hate it is only a 1 year subscription- unlike in the old days when it was almost “lifetime”. MS stop being greedy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily installed on all devices. Is very adaptable.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Family share

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Access to the aps for family and 1gig onedrive storage. Price was right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Valuable resources in MS 365 subscription

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've subscribed to MS 365 for 3-4 years now, and really like what it provides. In particular, the MS Office suite (Word, Outlook, Excel, PowerPoint, etc.) and the 1 TB of cloud storage (per person) offered by OneDrive, for me to use on multiple devices. I can also share all of that (including an additional 1 TB space on OneDrive) with up to 5 members of my family. My only complaint has been that it's very difficult to get assistance from Microsoft, anytime I've needed help. Perhaps due to the pandemic, they've stopped offering any direct customer service by phone. They still have Chat access, but I find it difficult to explain problems I'm having that way. Otherwise, I find this subscription offers a lot of applications that I need and use on a daily basis, and will continue to subscribe to it yearly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thank you for this very thorough feedback! We're so glad that you're enjoying 365. If you do continue to need support from us, please reach us at our 365 Support Page here: https://support.microsoft.com/en-us/microsoft-365

      Tom
      Microsoft Office Team Microsoft

  • Pros mentioned:
    Compatibility, Software

    Rated 4 out of 5 stars

    Got an extra 3-months at no additional cost

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from a personal subscription to the Family in order to save money from two personal accounts for my wife and I. I have had Office for many years, and like using Word, Excel, and PowerPoint.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Microsoft 365

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient option for families needing multiple copies of the Office applications. Setup and sharing were simple and straight-forward. Have not encountered any issues with the operation of any of the individual applications.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing your thoughts! We're happy to hear you had an easy setup and things are running smoothly. We hope you continue to enjoy Microsoft 365 Family.

      Have a great day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the first time and the best product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for office!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This subscription is crucial for my office and allows for more efficiency.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Office is the way to go

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needing an upgrade and this did not disappoint. Added more for the whole family to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Best Buy Deal

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. Best Buy had a sale and I purchased it for $40 less and they helped me load the code and everything. Software is perfect for family use.

    I would recommend this to a friend