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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11184 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 11,184 reviews
  • Rated 5 out of 5 stars

    Pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for this item by far appreciate you Bestbuy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new software. The only thing I don't like is the amount of time to load on both computers one being brand new Windows 10 machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I really appreciate having this for my computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're happy to be a solution for you! Your new Microsoft 365 Family subscription makes the perfect companion for any workspace, and we're thrilled you've found it to include all of the tools you need and use most. We're glad you are pleased with your purchase! Thank you for sharing your thoughts, we appreciate it!

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an updated version to do all the normal things regarding documents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft office is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent software. I love the online save. No need for USB drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for the 5 user access

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided on the 5 user access due to number of computers in the house and this was the best deal for the product that I could find

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it was fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent price, wasn't too bad to install once you have an outlook.com email address set up for it.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth for my 5 pcs with $100 for my whole family..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good deal. Didn't want to pay every year, but having the ability to have the latest version of office and share it with family is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it has several licenses for my family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essential purchase for work and my children school homework and school activities.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Castille,

      We're so glad Microsoft 365 Family is meeting all your work and school needs. Thanks for the review!

      Have a great day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Still a must-have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats MS Office for productivity. Best word processing and spreadsheets.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Matt,

      We appreciate your review. We're glad you find Microsoft 365 Family is top notch for productivity.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The decision was to get Microsoft office and pay the full price at one time or get Microsoft 365 and be sure to share it with my family and renew it annually. The idea of keeping my information in the cloud and not having to store it on my computer help me make the decision.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're glad to hear that you are enjoying Office 365 Home and that the 1TB or OneDrive cloud storage. Its one of our favorite features too.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 4 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought with new computers. Still sort of like the older versions better but it is still user-friendly and I can put it on several devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for our whole family to use, even if we are miles apart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually have not used it yet but I know it’s a good product from previous use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    better with to annual program

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    little save on using annual vs monthly payment. great step up from previous version

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Questionable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I software itself is ok. However I question purchasing from Best Buy. Had the hardest time getting information on how to download which have been a simple task. The Geek Squad couldn't even do it. And now I'm having problems accessing the other software which I purchase (up to 6 people). Was a better people going through Microsoft itself.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you had a hard time with your download. We would love to help you out with this. Please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Cant function without it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The feature that allows for 6 ppl to use it is extremely useful for small office

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Farah,

      We appreciate your review. We're glad to hear that you find the subscription sharing so useful.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love the new office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the programs are here. Nicely revised and still as useful. I love getting new templates and designs with each version.

    I would recommend this to a friend
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