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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 11,165 reviews
  • Rated 5 out of 5 stars

    Most needed software.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Word, Excel, and PowerPoint. I also loved and used Publisher a lot. I am so disappointed it is no longer a part of Microsoft Office.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent program, easy to use and very welcomed to all my devices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sharing MS 365 Benefit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the ability to share among family and use word daily for recipes and meeting minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Julian sold the Microsoft office to me the 6/26/21, however when I attempted to install , message kept reading incorrect, KEY? I returned to the store and your amazing GEEK team assisted me and found an error. They credit my account and I re-purchased another Microsoft office , GEEK team re-installed and everything worked fine. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Another nice upgrade...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been running Office 2010 until now and moving to this latest update to Office has been great and easy to adapt to all the enhancements. I did have an issue doing the install where my brand new computer had a pre-loaded version already on it. When I put in the product key it would come back with an error code. I went to the Microsoft help page and they ended up dialing into my computer and resolved the issue. I was very satisfied with the support.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Easy product to use and download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy product to use and download and can be put on multiple devices

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mark,

      We just wanted to chime in that not only can Microsoft 365 Family be installed on all your devices; it can also be shared with up to 5 other people and they can have it installed on all their devices. It's one of our favorite features.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need this for every day use. It was perfect for what I needed. Would highly recommend Best Buy and I hope I win the gift certificate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Reliable and easy to set up

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having experienced the Microsoft 365 family firsthand, I can confidently say it's nothing short of exceptional. Seamlessly integrating productivity tools like Word, Excel, and PowerPoint with cloud services like OneDrive and Teams, it's revolutionized how I work. The collaborative features empower teams to thrive regardless of location, while advanced security measures ensure peace of mind. With regular updates and new features, Microsoft 365 continues to exceed expectations, making it an indispensable asset for any modern professional or organization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREATEST PRODUCT OF ALL TIME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST MONEY I EVER SPENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great program

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice program and it’s very easy to use and works for all the family

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    365 is GREAT - Poor job of explaining what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent nearly 30 minutes with the Microsoft rep inside the store. He explained so much and I can't thank him enough. Just like Xbox Live, Microsoft has decided to sell subscriptions to their service instead of "office 2016." Ultimately, it makes sense so I get it. Most people don't want to pay for one more item, but.. Some of the new features are critical for students. They should seriously advertise the ability to convert an entire document into MLA, AMA or other formats with the press of one button. Just this feature makes Office 365 priceless to any student.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and works well with old Office 2007 files. Just hope I'm not surprised next year at renewal.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    An excellent alternative full packages

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Office 365 for two years, now, and purchased this package at the time for renewal in order to change the registration details. I appreciate that I am able to install all of the office applications on multiple computers. What's more, as soon as 2016 became available, I was automatically given the opportunity to upgrade without additional charge. I think this is an excellent approach, especially where multiple computers are involved.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 makes my life easier with all the various types of documents I create. It’s easy to use and gives me race of mind that my word, PowerPoint and excel docs are professionally prepared and accurate. Highly recommend Microsoft 365 to all users!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Best way to up grade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I would prefer to own and not rent. The price is reasonable and we will always have the most update version.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Too easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to purchase Microsoft 365 through Best Buy. Very easy to install and share!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and it has what I use in it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    basics covered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use - installs quickly and you have a lot for your money

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 4 out of 5 stars

    very easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, useful interface, compatible with my peripherals.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Versatile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this suite. I've used Microsoft Word, Excel, and ppt for most of my career - approx 30 years and it never fails. Love the fact that it is versatile can use it.

    I would recommend this to a friend