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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 11,165 reviews
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best value, especially for a household with over two computers in it. Don't like the subscription service as much as outright purchasing in the past, but easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easily downloaded, installed, and user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions for download were easily understood and installation was quick and efficient. The program itself has already been used often and is very user friendly. If there are any questions regarding use, the online help is effectively providing solutions.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Office 365, about what you would expect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. It was somewhat involved to switch the license but it did work correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    GREAT Software Subscription Package

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These days you have to have word processing, spreadsheet, and presentation software to get things done in this electronic age. This Microsoft subscription has everything you need to function in this electronic age and it is a terrific value with the number of people you can share your subscription with and the number of devices you can have the software installed on plus the 1TB of cloud storage on Microsoft's OneDrive. A terrific value!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great deal on a great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for a great product. You can use the multiple license across a range of products -- including PCs, laptops, Macs, phones, tablets -- all at the same time. A really great deal.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Brian,

      We love to hear that you're finding great value in 365 Family across all of your devices!

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Pretty Seamless transition to Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a seamless transition if you're already using Microsoft Products. I was able to move my Office 2019 and 2016 stuff over to 365 without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know yet if it's more advantageous cost-wise to do a membership compared to buying it outright, but it's nice to know I'll always be up to date. Easy to download and use. I like the newest versions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Too early to tell but looking good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am upgrading from Windows 2007 and this has a completely different organization and feel. Took it to Africa with me and found myself melting the barriers with it as it does have some intuitive feel. Now spread over two computers and suffering but optimistic that "this to shall pass".

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    happy with my product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so pleased with our microsoft 365 family 12 month subcription. I certainly would recommend this product to anyone. I shop at Best Buy and have always been pleased with their products and service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A much needed product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to instal and set up. Great options for more than one account.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Glad.i purchased it. Easy to use. Will purxhase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best affordable software to share with family members.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Glad we just renewed our subscription!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for the price as o purchased the package to use for more than one computer. Great program easy to install and have no experienced any problems using. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Bargain Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was bought to allow me to work on the same platform as I do at work. Also the family subscription seemed to be a bargain.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Value!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to have more that 1 license and this seemed like the way to go. I already had a single license version and the leftover on this just extended the time on the new one. Super easy to install.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mark,

      Thanks for the review. We're glad to hear that you had an easy installation. If you need anything feel free to reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Charles W

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one product, to be used by family members. Would recommend to others.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software was purchased to use with a new laptop. It was fairly easy to download and get set-up. I was able to become productive quickly. Being able to use on several devices is a nice feature.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great program package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used these Microsoft programs for many years and would say there is not better system on the market today. I have also used a number of similar programs that are cheaper to purchase, and some are even free, but none will do everything the Office package does.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great software addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased the Office 365 prior and believe it to be the best product for the price. Although some software is installed on NEW computers, it appears older systems have to pay the renewal fees now. Yet, Office 365 has ALL the software at a reasonable price.

    I would recommend this to a friend
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