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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 11,165 reviews
  • Rated 5 out of 5 stars

    Microsoft suite

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three extra months and up to six ppl it’s a great deal.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Need training to install what you sell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased because MS states it is required to access Outlook Classic. After 6 visits to the Geek Squad from 2.5 to 5 hours, i have another session scheduled to attempt to get it install and working ... even purchased a new laptop and still no success with any of the 4 laptops

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this plan with a new going PC. I enjoy the ability to get the free apps for your phone that sync with the program on your pc. Got it at a cheaper bundled rate.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    What a screw up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was priced at $99.99. When I purchased it, I was charged $109.99. Best Buy screwed up my purchase. I purchased a laptop and a warranty. What was charged to my credit card was well above what I purchased. In fact, the $10 discount I was to receive was actually added on as a separate purchase making the total cost $119.99. Now I have to teach Best Buy basic math because they got everything wrong and I now have to correct it for them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Satisfied.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using software for a few years, and it meets our current needs for personal use, and college use. I also like that 6 users can be on you plan.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're happy to have you as a long-time user, and pleased to hear you have been enjoying the form and functionality of your new Microsoft 365 Family subscription. Sharing access has never been easier, and we're excited to be a valued addition to your professional and educational workspace. Thank you for sharing your experience! We appreciate it, and are glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Excellent Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had older versions of MO and now with the new version it is worth the $100 every year to have an up to date version. Would suggest to anyone. You also can install software on more than one unit so no need to buy additional licenses.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Esoecially liked adding other parties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed item

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone should have the office products especially if you’re a student. There are numerous things you can do with it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Family Microsoft programs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value so that all the family have Microsoft apps, always up to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! Our dinosaur of a computer literally blew up. I knew when it happened I wanted a lap top and it was a great time to happen. With guidance from and IT friend, we searched and found our Lenovo on sale with enough hardware to begin. We were able to set up ourselves with a little help from the IT at Best Buy. Thank you for being there and so helpful. We love going to your store now where used to it was not as pleasant. I was also able to find and nice and affordable case for the Lenovo without spending a ton of money. Such a happy customer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review of Office 365 Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use across all devices. I have used this on Mac iOS, Android and of course, Windows 10. I do my invoicing with Word and the ability to covert into PDFs is useful.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it syncs to all your devices and can pick up where left off. Has all products needed to complete any office job, reports etc. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just want I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has all the features I needed to do my school work and the added bonus that everyone in my family can use it as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent software

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft has developed a great software for personal and professional use.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Seamless install w/Windows Problems w/Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software I purchased had 3 licenses good for Windows or Mac. I had no problems installing this software on my new HP. However, I had major issues w/Mac. I called Microsoft customer service and they told me I must have a virus and wanted to sell me an annual subscription for $300+. They said I could not install Office until they fixed my Mac. I didn’t feel comfortable doing that. I called Apple and they had me run a scan and said there was nothing wrong with my laptop. They walked me through installing the software that took forever and never ended up downloading the entire Suite. I would recommend this software for Windows based computers but not Apple.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great for family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and accomadates my college kids and wife, nice job Microsoft!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Family 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase at a very good price with easy to follow directions

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having always had a physical version (ie. CD) before, it was different to handle the installation and "sharing" with my children completely online, but all went very smoothly. We are all successfully using the software and are pleased with the outcome.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Why not ?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent membership discounted price. Multiple seat. Decent.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Blogger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my wife and I since I’m retired now and posting

    I would recommend this to a friend
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