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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 11,165 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Back Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like we're back in the saddle - after time without Word, it's great to have such a useful and capable work tool again. Easy to use for school and personal needs also.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Computer Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before my initial purchase, the Geek Squad assisted me in deciding which was the best for my laptop. They were extremely helpful and knowledgeable. And the product works wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MS365 rocks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having all my programs available and so easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Stokes

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent plan for my family and I. It worked out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Locating the item and making the purchase was flawless. The activation was no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have needed Microsoft 365 Family for a long time, and we finally purchased it with our new laptop. Perfect for new, or legacy documents while traveling or on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we were looking for. Love Microsoft and all these handi features!

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    A must have for e-learning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product for the whole family to support their assignments and school projects during virtual learning. It offers a variety of essential programs needed for school.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Family is helping your whole family with school.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Newer version, newer problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Microsoft Office since 2007 and love the program. After installing the 365 version program, I had some issues with conversion of older documents (word and excel). Love the "family" option but have not used it...yet. The 15 month term is a bonus. I was perfectly happy with the older version and sorry they stopped supporting it.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a must have for any computer used for work or school. We chose the 365 Family so that everyone in our family could enjoy the benefits.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're excited to be a solution for you and your family! The multi-device compatibility of your new Microsoft 365 Family subscription is a real perk, and allows every user to utilize the features of your new suite. We're happy you've been enjoying the freedom and functionality it supports! Thank you for sharing your experience, we appreciate it. We're glad it was a good investment for you and your family.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    A MUST HAVE!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have!! I have multiple computers and this was easy to install on all of them and keeps everything up to date. The cloud works amazing too, I love how I can move from one computer to another and not have to transfer anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product at an even better price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Office 365 for many reasons! For one, when you get a new PC, you get a $20 discount. YOu also get 1 TB of storage for EACH account, meaning up to 5 people can have their own account in your family, and EACH gets 1 TB of storage. Can't beat that! Plus, you get all products in the Office line, including Access and Publisher. And if a new version comes out, you get that as well. You can also legally move it to other machines as needed, so if yours dies and you need to put it on your new machine, you can.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Software

    Rated 5 out of 5 stars

    Love Microsoft!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the software is great and easy to install, it's a still a shame at this point that it's not standard on a Windows operated computer.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Same Windows

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same old Windows except a yearly subscription now. Got a discount with laptop purchase. The kids use for school work. Pro is good for 6 computers. Con is a subscription now.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better deal by far than the regular Office 365. I am using it on 3 computers now that are Windows & can use it on my iPads as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value when I was able to combine subscriptions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lot of storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could I would give 10 stars, is wonderful each person can have 1T of storage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service and superb product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just shop online at your ease and quite easy to install. Within 5 minutes you are ready to work on it. Just go for it....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't beat this deal, considering the Office products included. What I recently learnt, if you didn't already know ... Each user gets 1 TB of OneDrive storage (which is separate) and 60-minutes/month of Skype credit. That's awesome!

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what i need it do but i wish i didnt have to rebuy every year

    I would recommend this to a friend
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