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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 11,165 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft has great updates

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new version is much nicer that the previous version I had on my old computer! I love that I can use this on multiple products also!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're glad you are loving having Microsoft 365 on all your devices.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    What you expect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the office products like you would expect. Installation was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Microsoft 365

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use most of the programs at work and at home. This package lets my whole family use the same program.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First time buying license

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time buying license but with multiple PCs/macs in house made sense. Easy to install. not significant load times. Has been working well and a lot less expensive than buying one time licenses.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is perfect for helping us handle our necessary forms, letters, and reports for our business. It is easy to use as well as load onto all the allowed devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install following directions. Not sure about the BB 'auto renewal' though.. too bad it's a year subscription now...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Does everything that it supposed to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    update microsoft subscription

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was very difficult with the log in because i had already had the soft wear. need more options like add new key if numbers available

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A necessity for most devices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can support my family with only one purchase. Has all the basic tools. Outlook, Excel, and Word. I use it on various device like MacBook, IPhone and a Dell laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Great except

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like the fact that you no longer own the program. You get it for one year, so basically you are renting it and at the end of the year you get to buy it again. But there isn't really another choice.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good program to have. Works fine for family that still goes to school and for my home based work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Still the best spreadsheet and word processing sof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Word and Excel for 30 years. It just gets better. Even though I'may now retired I still find both products very useful. Microsoft makes user friendly intuitive products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    office ans home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Use Microsoft 365 for all computers in my house. Best buy always has this product in store for me to pick up

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Teri,

      We're excited to hear you were able to outfit all of the devices in your home thanks to your new Microsoft 365 Family subscription! Designed to include all of our most-loved and used features, your new suite offers our users the functionality they need to get any job done. We're happy you love it! Thank you for sharing your story with the community. We appreciate your feedback, and are glad you are pleased with your purchase.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and friendly. Time to return back to customer needs to be shorte but a week wasnt so bad. Love your Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for kids laptop, so far no issues was easy to load onto computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding suite of productivity tools

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Office for years and this is the best way to use the software. There is nothing that even touches Office, and this also gives you Onedrive storage, Skype credits and a lot more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best place to buy Electronics is Best buy great service

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    15 months!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    15 months membership can be used up to 6 devices! Look for the discounted price as you purchase it along with a laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product easy and practique… easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy, I would recommend this product for Microsoft products.

    I would recommend this to a friend
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