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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11166 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 11,165 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has everything I need. Decided to buy the pack that enabled me to protect other products that I own my I my iPad and other computers in our household works well

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    easy too use if you know power point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I could no longer get Microsoft 2010. My grand children have been using power point 2010 in school. They are able to use the 2013 power point without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as expected. I have my whole family using this software and the best part is 1 price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft Word, etc.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I missed the older version that I had. I really need a manual to understand how to use this subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect Program Package!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office programs are the only ones we use for taxes, work, school, and other things! Perfect package!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    convenient and price break

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order this every year to put on my Mac. I was glad that I could use my rewards from a recent large purchase to reduce the price of something I buy every year no matter what the price. The only thing that surprised me was that it wasn't downloadable. I had to wait for the card with the product code to come in the mail. Thankfully I had not waited until the expiration day of the software! So be sure to order a couple of weeks before it expires. I don't remember how long it took to come. Also, for Mac users, it is a little confusing because I now have Word for Mac and regular Word on my computer. I will probably have to go to the Mac store to get it straightened out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, provides good programs for my entire family. I have always liked Microsoft products, and this one doesn’t disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works slick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We resisted going to the web version of Office, but the ability to move seamlessly between all types of devices and easily access remote files is pretty slick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad I finally decided to purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy to set up and love that you can share with other devices. Glad I finally got it for my computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thanks for the feedback, Nicole! We're glad that you're enjoying the ability to share across devices.

      Tom
      Microsoft Office Team Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lives Up To Office Expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all of the previous editions, this one takes a bit of getting use to; the new features aren't as obvious, but, once I started working with it I got comfortable with them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for a family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to install and love the new updates. Not always the same platform and totally worth having it for 6 users

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    1st time using 365, I like it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, easy to use. Price wasn't bad, I am just not sure if I like paying on a yearly basis.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a necessary software package for any computer. It was quite simple to install and the applications are easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Family was easy to install and use.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, I loved not having to worry about my monthly subscription anymore since this is good for a year.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      It's great hearing that you don't have to worry about the monthly subscription now that you've snagged a full 12 months with Microsoft 365! We hope you enjoy your experience and look forward to more of your feedback.

      Tom
      Microsoft Office Team Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 364

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up on my devices and on my wife's. Worked straight away and is linked to the Microsoft platform

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Deal. Getting usage for up to 6 computers from Best Buy for same price as for 5 computers from Microsoft.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. A good buy I would recommend for purchase

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 1 out of 5 stars

    Poor Service, "No Clue" foreigners on help desks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE 4 MACBOOK PROS I PURCHASED FROM BEST BUY IN MOBILE, I PURCHASED A LIFETIME/DISCS SUBSCRIPTION TO WORD/POWERPOINT/EXCEL WHEN I PURCHASED MY TWO ORIGINAL MACBOOK PROS . THEN... I BOUGHT TWO MORE MACBOOK PROS , AND SURPRISE !!! GEEK SQUAD DELETED MY LIFETIME SOFTWARE AND MADE ME PAY FOR A YEAR SUBSCRIPTION THAT IS INCREDIBLY SLOWER/HORRIBLE THAN MY LIFETIME SUBSCRIPTION. THEY NEVER RETURNED MY DISCS, TURNOVER AT BEST BUY/GEEK SQUAD IS HORRIBLE, AND NEWER EMPLOYEES ARE RUDE AND DO NOT CARE ABOUT OLD CUSTOMERS WITH PAID IN FULL SERVICE CONTRACTS, WITH NO ONE IN LINE, A SURLY SUPERVISOR TOLD THE NEW GEEK SQUAD EMPLOYEE THAT WAS HELPING US THAT HE WAS TAKING TOO MUCH TIME AND TOLD US WE WOULD HAVE TO MAKE ANOTHER APPOINTMENT AND COME BACK ANOTHER DAY (60 MILES). THEN THE TWO OF THEM WENT TO THE CORNER IN THE BACK OF THE STORE AND CHATTED FOR ANOTHER 20 MINUTED DOING NOTHING, STILL NO ONE IN LINE. I APPROACHED THE BEST BUY MANAGER ON DUTY. I EXPLAINED MY PROBLEM WITH GEEK SQUAD AND POINTED THEM OUT AS THEY WERE LOAFING AND CHATTING. THE BEST BUY MANAGER WAS SCARED TO DEATH AND HAD NO IDEA OF WHAT TO DO AS A MANAGER. PLEASE SHARE THIS WITH EVERYONE BEFORE THEY DO BUSINESS WITH GEEK SQUAD IN MOBILE. THEY ARE NOW HORRIBLE AND DISHONEST CUSTOMER SERVICE. IN THE PAST FOR OVER 10 YEARS, GEEK SQUAD WAS GOOD, BUT LOUSY NOW!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    The only way to do Office and OneDrive at home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I priced out how much it would be to buy Office every 3-4 years VS having the subscription and sharing it with two other people in my house, O365 is WAY cheaper and beats a subscription to Google Drive by a long shot. Think about it, the most current version of Office accessible at all times and across five devices within the same household this is the best and cheapest option.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works for what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Office 365 to go with my new computer. It works GREAT for everything i need. I only wish there was a version for more than 1 year with multiple devices. Thanks!

    I would recommend this to a friend
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