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Customer reviews

Rating 4.5 out of 5 stars with 38184 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 38,183 reviews
  • Rated 4 out of 5 stars

    Easy learning curv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure I like the off site storage for my files, but I do like the Defender when shopping.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    1st time college student

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal great buy why wouldn't i be happy? It was bought at a discount with my new hp laptop but ill be back for the full price next year without a doubt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I bought the virus protection. I can use it on five devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    personal purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it's very expensive; there are other, cheaper products that perform similarly to Microsoft.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Have used several versions of Microsoft and seems to be inline with older versions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It's a good value for what you get.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I have subscription, getting the latest upgrades and not having to fork out a lot of money at one time and then it's outdated. I have Microsoft Office at work and it works seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one thing I would say about Microsoft 365 is that we were told in the store that it came with a very good anti-virus software. However, I would recommend that you research that claim.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Microsoft Office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download to my laptop. Had no issues whatsoever. Its great for my office needs.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Worth the Subscription

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, you need to know that this is a subscription model and once the subscription is over, you lose access to everything. The Best Buy employee who sold me this LIED to me when I asked if that was the case and if I would no longer be able to use Microsoft Word after the subscription, and he assured me I could. That is a LIE. So be very careful if you decide you want this product or not. Personally, I don't know that it's worth it. I use Word, Excel and a few other things, but most of the products offered by Microsoft 365 are useless to me. I don't want the AI, their OneDrive photo system is inferior to Google's, and in fact, most of the things they offer are inferior to Google, and many of the things I use Microsoft products for are free on Google. So once my subscription is up, I'll just migrate everything over to Google because I shouldn't have to keep paying for a product - especially if I only want some of the elements. This subscription model is pure greed, end of story.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great deal if you use Microsoft office a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am liking it so far. This version is a little different, but not hard figure out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So far work good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The programing process was a little confusing. I program this on my Surface tablet I just purchased less than a month ago. So when it asked to install the app I was thinking each will show up on my Surface as apps. However, once I got past that everything is good. I have only used Word and Excel so far. Another thing is that it keep saying Skype is working in the background or something. I'm not interested in using Skype. Not sure what that mean either.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft has it all

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i never bought microsoft before , my computer always had on it already , but i had to buy this and it was life saving .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Thank you. Truly recommend this item since it makes work life easier

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Advanced set up more challenging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice that you just buy a subscription now and get the cloud and updates, it's been so long since I've purchased a new device this is nice. I'm a Teams user, but having a bit of trouble getting it set up here the way I want, so that is lacking. Otherwise, works as expected so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product is for my daughter and she uses for school

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good product. 365 has all of the tools I need to perform my work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The onliine version which is what this is, I believe, is terrible! I cannot save to my desktop or do many of the things I am used to. I understand having to have it in documents if wanting to use from another computer as well, but you need to be able to then place on the desktop. I don't want to search through a bunch of documents just to find one! I have files, can normally go to that file, and easily see my document. There is way too much "wait time" the way it is. I am trying to find a desktop edition but have had not luck as yet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all expectations. Very pleased with product. Would recommend to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love all the options and quality of of microsoft and windows

    I would recommend this to a friend