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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38269 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 38,268 reviews
  • Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    Disappointment with Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft is Microsoft. But lost lifetime but now I have to pay subscription yearly. Not Best Buy’s decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took a computer class on Microsoft Office in early 2004! I got over my apprehension with computers then. This software package is really good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have members of the Geek Squad service for many years, and we are so happy that it is included with the new computer too. I have had an HP for the last 20 Years or so, but this time we purchased a Microsoft Surface Laptop and so far, we love it. It is fast and full of extras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer - upgraded MS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new laptop and decided to upgrade to latest MS Office. Had been using MS 2003 which is really outdated but worked. Product has all the latest and greatest features a business or college student would need. More than I require but it is there if I need it. I do community work so some of the enhanced functions might come in handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Support

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was very helpful in assisting a 90 year old in completing the connection to Microsoft 365

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having Excel, Power Point, and of course Word is very important for me. Thank You!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very capable but hard to master

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who had only worked with desktop computers and Windows Vista, I found the learning curve on this to be a long ladder up and down, with an inflection point at the top the size of a quarter. But for anyone born in this century, it will be a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was already used to this feature with my previous laptop. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect subscription

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect subscription have all access and is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have this program but it expired. I repurchased it because it is an excellent program

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what i expected works great. Great for school

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Should be standard software in all computers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple download, but should be included in every computer purchase since there is no competition in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to install and use the Microsoft 365 on the new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ExcellentProduct

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my granddaughter who is home from college during this Covid19 pandemic. It is was one of the missing pieces to her sudden adjustment to having to totally go online for her classes. This allowed her to transition almost seamlessly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're glad your granddaughter was able to transition so smoothly with Microsoft 365 Personal.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lifesaver when working from home!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like many people right now, I am working from home and I didn't have the full capabilities needed to accomplish many of my job related tasks. Once I installed Microsoft 365, it made life tremendously easier, and it was as if I was working from my office.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office 2007 user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using office 2007 since it first came out, and really only use excel and one note mainly. I am still getting used to this one but so far it seems like a decent software. I still don't know yet how I feel about the monthly fee to access the program but I have a year to decide since I got it for free when I bought a computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great. I would highly recommend for computer upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's MS Office in the cloud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. No difference from traditionally licensed MS Office other than coming with 1 TB of cloud storage on One Drive. I'm finding One Note particularly useful for note taking. It syncs through One Drive so I can move between my laptop, tablet and phone always having access. Bottom line - I like it and would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Soon off to College.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected and is something needed for college freshman.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and simple to use. worth the money

    I would recommend this to a friend