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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38555 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 433 Showing 8,641-8,660 of 38,554 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this new version software. I can do more stuff than the older version.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're going to University then this is so useful. It's always needed for anything so it's a good investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Subscription-based b/c of Microsoft! Still fair!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a win for me... generally speaking. Yes, it is a subscription-based, like everything else these days.... it does what I need. Also, customers need to understand - it is NOT Best Buy that has made this a subscription-based product, that was Microsoft. Take your grievances up with Microsoft directly in regard to the download format.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use word processing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product makes word processing and document production easy. I love the templates that are available for a variety of projects

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a necessity in todays world. Nice for the ease of getting it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Better than buying on line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for the buck. . . . needed to have Publisher and purchased this product keeping in mind my computer purchasing habits!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product I purchased is fine, what lacked was customer service from geek squad. The desk was seriously understaffed. I found 6 employees standing around visiting with each other and a manager and when approached about maybe helping the long line of people at geek squad they scattered like flies. When I asked the young female manager if someone could help, she said no.. they were scheduled on the floor and couldn’t leave it to help out.. when asked if she could help, she gave the same runaround. When I asked for the name and best way to contact the store’s general manager I was told to call the stores main number and ask for them that way. When I asked her for the best time to reach them I was told, “I don’t know their schedule” in a rude tone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft 365?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked Word/Excel/Power Point better when I didn't have to pay for it every year. Copilot is just Microsoft's attempt to stay relevant. Does not seem to be unique to me at this point.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for our library. ease of install and use. recommend it

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're excited to hear the experience accompanying your new Microsoft 365 Personal subscription has earned us your recommendation! We're happy to be a beneficial addition to your modern workspace. Thank you for taking a few minutes from your day to share your thoughts with the community. We appreciate your feedback, and are glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and necessary. Great value

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Necessary for work and pleasure. Easy to use and good support.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Whether for work or play, we're happy to hear you've found your new Microsoft 365 Personal subscription to include all of the features and functionality you need most to be successful. We're thrilled you've found the interface easy to navigate, and that you've had a simple installation process along the way. Thank you for sharing your experience with us! We appreciate it, and are glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It comes with everything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You really need this on your laptop and it is affordable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Really like this version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been on-again, off-again with MS-Office but this version is definitely pleasant to use. Well worth the price in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    365

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price for all the features that you get with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was cheap and great for work. I got a lot done with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    DOES IT ALL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY TO DOWNLOAD. EASY TO USE. I LOVE IT, ESPECISLLY THE DICTATION FEATURE.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean, it's Office. It works. Can't get my work done without it, so yay!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Microsoft won’t rip you off!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a monthly subscription to Microsoft 365 thru another service. I canceled the monthly subscription and this 12 month subscription didn’t start until the month ended I had paid for on the other service. That was a little wordy but I’m happy I wasn’t shorted any days I paid for when switching to this product!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you were pleased that the new subscription didn't overlap. That is how Microsoft 365 works so you can purchase extra time with confidence that you won't waste any of it.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Windows 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used to it but so far I like the program

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Software program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program to work with. It is simply to use and is user friendly

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Paula,

      We're thrilled that you're finding 365 to be user-friendly! Thanks for sticking with us.

      Tom
      Microsoft Office Team` Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Microsoft for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Microsoft forever. This was another great investment that I'm very happy with. I would recommend it to everyone

    I would recommend this to a friend