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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38556 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 549 Showing 10,961-10,980 of 38,555 reviews
  • Rated 1 out of 5 stars

    Desperate for help-No customer Service no Empathy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a 0 rating I would. I purchased the product and attempted to download it to my new Apple Laptop that I also purchased on the same day, without any success. It later told me my code had expired. I later went to Best Buy seeking some assistance and I was advised I had to pay $40 to get assistance on a product that was newly purchased and never used. I requested a manager sharing my desperation and my need for help because the customer service that I received from the techs was not helpful. The manager who happened to have the Geek Squad jacket on stated $40 fee is required for assistance and he could not waive it because it was a new purchase and never used. The lack of customer service and empathy was galling. I then requested a full refund which he processed speedily with no remorse that I just purchased a product that failed to download. I am total baffled by his total lack of customer service. He rather return the money in full rather than keep a customer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 personal.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 personal subscription is very nice products and easy to use without any addidtional process. I would like to thank you for your services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to understand and install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had have a good experience so far and there are many new features for Office 365.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Office

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy upload to new computer has everything i needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One year of Microsoft 365

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was just wonderful for the one year subscription

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Get it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to scratch off! Easy to install and an over all great product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Got it on sale for a decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed it for home office proses. It works just as well as it should

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone needs this nowadays

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like this is a necessity for every computer I’m glad that it comes with the version to put us all on mobile devices that has helped me out because I didn’t have them before and I’ve always waited to get back to my computer just sit there and be able to get to my spreadsheet said I’ve needed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      We think 365 is a necessity, too! We're glad you're finding value in using 365 on your mobile devices.

      Best,

      Tom
      Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft Office 365 Personal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the performance of my new lap top. qith Microsoft Office 365 windows.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Microsoft 365 Personal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using this product for my business.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is still the standard for work and now I get all of the latest versions for a reasonable price. My one peave it that it wants to be connected all of the time so a broadband wi-fi connection is really necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and you always have the latest version without using too much disk space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Makes using windows easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes using windows 10 quick and easy. Highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Overall a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is easy to use and is serving its purpose for business and personal matters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product, costly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the 365, but the cost is high for a retired me, as a person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Productivity on Microsoft 365

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed the features available on Microsoft 365 to maximize my productivity while also making sure my computer was functioning well enough to keep up with all my tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works like it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it almost every day. It works amazing like any other office program

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    the same office you know and love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i think it's a great deal. office is great and i love the ability to use it on my iPad

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for the great product. Very happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Office rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is awesome. Especially when reviewing it helps you get more Best Buy points!!

    I would recommend this to a friend