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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38579 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 622 Showing 12,421-12,440 of 38,578 reviews
  • Rated 5 out of 5 stars

    Yearly subscription makes it pricy, still worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you know what youll get with this package, and if you're used to unlimited desktop apps - this is a good bet. i wish it wasn't a yearly subscription though.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly. Easy to install. Even a Flinstone can use it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it's made for not alot has changed over the yrs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love 365 but personal lacks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft 365 suite is great - highly secure, revamp to programs, teams and To Do. That said, the personal version excludes some programs that the Student or Employer version include (Planner) and I was most excited for these. Would’ve gone with a student otherwise.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you are loving Microsoft 365.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    New but nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used to the old Office, but so far I don't mind this one!

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 3 out of 5 stars

    product is fine, sale was not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the copy of MS-Office works just fine, the salesperson failed to note that it was only a 1-year subscription. I take the blame for not reading the product card, but the salesperson asking "do you want to buy MS-Office for $49" did not fully explain what she was selling me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as expected. it does what you would expect the product to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy yearly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked like padt purchases. Never a glitch. All other machines of similar technology worked great. This a no glitch, no surprises,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than Google

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product will live up to what it needs to do a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    How can you go wrong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first got this product through school and when I graduated I wanted to keep using it. This app has everything a person can use for school but also for an office. VERY useful!! Cant live without it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    After Only 2 Months MS Does Not Recognise 15TH SUB

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE! ordered in May 2024 a 15 month subscription and Microsoft is demanding I purchase another subscription though them directly to access W X and P, I cant use any of it on my Mac through the 15 month subscription I purchased via BestBuy. and this is also a problem I had with prior Mac when I purchased direct to Microsoft, same issues which is why when I purchased new. Mac I made sure to purchase a 25month subscription! it was good for maybe 1 month then no longer. WORSE mircsoft has NO OnLine and NO Phone customer service, those numbers and the site just drag you in circles and won't assist intelligently ! microsoft is horrible, needs competition. And best buy's customer service I'm now into 40 minutes waiting for someone to pick up and when they do it's been all heavy static. I'm furious

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Needed it for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was worth it since i got 20 bucks off bc i bought a ipad

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Step by step instructions........

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good for college students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helpful for term papers, budgeting, would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Was a gift to go with my sons new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it went with the computer we bought for my son for college.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great product at a cheap price with a lot of potential.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not a bad deal for absolutely necessary Office.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad deal. With a new laptop, MS give you a 3 month trial of Office 365 for free. Such humanitarians! LOL. But the extra 12 months for $69 isn’t a bad deal, considering I used to buy MS Office suites for north of $500.00 eons ago.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every it is cracked up to be. Shouldn't had waited this long

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft office is key!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to purchase office for my new computer and all is well!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. As described on the website. Would buy again.

    I would recommend this to a friend