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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38598 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 679 Showing 13,561-13,580 of 38,597 reviews
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Microsoft 360 was one of the best things that ever purchased and it’s a great deal and my daughter is loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Office 365 is OK.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Office for many years and have been happy with it. Normally I have gotten the version with Publisher with it to for various newsletters that I do. I wasn't happy that this new version did not have it, but the price was right.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Personal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely needed to use word, excel and more, weather homework or business. Able to access and write documents, pdf and more.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Scammed by Best Buy salesperson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pressured and scammed into buying this by the Best Buy salesperson. I already had Microsoft 365, but they said if I bought this I would save $50, I'd get refunded on my other one for what was left. Completely untrue. I wasn't even able to download this one yet because my old Microsoft 365 is still current. Hopefully the code won't expire. I think the product itself is fine.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow to download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usual issues with passwords and then time with download which took forever and then said there were errors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best best buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful I like I recommend everyone Should buy best buy best everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly as advertised, the microsoft 365 personal suite of items! Worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend everyone to take this. It’s very helpful for the students

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still best buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my son and its a great buy and store staff help us a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love it, I use 365 at work, now I can use it at home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure my only issue is that I need some training in all the features and use of the program. It is different from what I am used to so it takes me longer when I am trying to do something. That, I'm sure, is only due to user's lack of knowledge with this updated version of Microsoft office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease to operate. Quicker key stroke response. Touch screen is a new experience to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for necessary software.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the MS Suite. Easy setup, and Ms Copilot is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MelissaS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a feature on it that checks your computer for viruses. You dont have to have 2 separate programs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was please with my previous MS Office Suites but when I purchased my new laptop it didn't come with a disc insert so I was forced to purchase this annual subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is awsome. I will not have any negative issue with the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and works well for the price. We are happy with the product for the value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is working fine but needs to be more interactive and user friendly. At times it's quite confusing to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Office...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft Office, so what is there to say? The program has become a bit bloated over the years, and it sucks that you have to pay an annual fee to use it, but it's still the gold standard in word processing programs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Michael, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Cons mentioned:
    Subscription

    Rated 3 out of 5 stars

    Subscriptions are dumb.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan that you have to pay for this as a subscription - seems like a rip off since it's literally a requirement to use for basic features of a laptop for anything work related.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We'll pass along your feedback about the subscription.

      Best,

      Nelson
      Microsoft Customer Care Microsoft