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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38599 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 680 Showing 13,581-13,600 of 38,598 reviews
  • Cons mentioned:
    Subscription

    Rated 3 out of 5 stars

    Subscriptions are dumb.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan that you have to pay for this as a subscription - seems like a rip off since it's literally a requirement to use for basic features of a laptop for anything work related.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We'll pass along your feedback about the subscription.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    15-month deal!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product that’s affordable! You can’t go wrong with 15 months! Love that I get real time updates to the software!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Touchpad Issues resolved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad fixed an annoying problem if the mouse did not always move where it was suppose to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra mileage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pushed my existing subscription way out in the future. (already had high opinion of MS365)

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Free Trial!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software was easy to install, Has templates Docs and many other features. want to use it more before I decide to renew. But so far no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought a Lenovo Yoga laptop and added this software which includes Defender, Word, Excel and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and Quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money, this is one of the best shredders I have seen. The auto shred function is simpler and quicker dong the job, and it cuts off only after all pages are shred without jamming the blades.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps me in a lot of areas I need for my personal use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the warranty that was easily purchased for laptop. This is my granddaughter’s item, so we knew we would need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well with old files an makes great new ones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mistakenly purchased this thinking it would give me more microsoft word features on my chromebook. It does but it is still not word on a regular computer. I like that it comes with 1Tb of online storage. However, I do not like that you have to pay an annual fee to keep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the fact we need to pay for this software. It should come included in computers and certainly not something you need to keep paying for in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with Microsoft 365 since the appearance of screens (primarily in Word 10) look pretty much the same. Sometimes with a major upgrade, screens change so much it takes awhile to figure things out again.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you are pleased with Microsoft 365.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Microsoft 365 Review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, though additional explanation is necessary for the beginner to use. This was purchased mainly for Word but there is SO much more available at my fingertips...just need help learning.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Microsoft Office user since it was introduced, I'm unhappy with the forced use of One Drive. Although I have a full older version of office installed on my desktop, I purchased 365 for my new laptop without realizing that every time I want to open an old Excel file saved on my desktop to reference it, I have to first upload it to One Drive. As I have scores of Excel files that I reference from time to time, having to upload to the cloud every time I want to look at one is both time consuming and overkill. I will not be renewing my subscription.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great. I have been using older versions of office for years and has been great product.Got a good deal with purchase of laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am planning to cancel this subscription as soon as I can get a full version Microsoft word.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best program

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program helps my son with all his school assignments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful tools

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for any computer, although it would be better to only have to buy it once not every year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having issues with my computer software. After buying Microsoft 365 everything seems to work normally - as it should.

    I would recommend this to a friend