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Customer reviews

Rating 4.5 out of 5 stars with 38621 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 852 Showing 17,021-17,040 of 38,620 reviews
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Transition Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is fine and works well. However, there are transition issues when a user attempts to transfer the subscription from one machine to a new machine. When I bought my PC from Best Buy, I also purchased an Office 365 subscription, which Best Buy managed when the subscription came up for renewal. One day, my computer crashed and needed to be reformatted. After reformatting, I tried without success to get Best Buy and Microsoft to transfer the subscription from my old machine to the newly reformatted machine. I got consistent runaround from both companies, asking me for a password and account name that I never set up in the first place. I ultimately was forced to purchase a hew 365 subscription and install it on my newly reformatted machine, this time using a username and password of my choosing. I would advise that, if you are going to purchase this product, you install it yourself and maintain the account name and password yourself.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      In the future you can follow our guide on how to install Office 365 on a new device here: https://aka.ms/AA4rq32.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Purchases Office 365 for new laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download and use. Microsoft products are good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms office suite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and setup. And it includes options for mobile apps as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A must have suite for PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will need a microsoft account to activate the product. Otherwise, it is Microsoft Office as you know it. Nothing special with this version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product to use and like the fact that I can store files else where without using space on my laptop

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you like the OneDrive cloud storage.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    It works much better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good when you have a school it work so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In this day and age, MS office is almost a necessity to get by in life with your computer. Fortunately long gone are the days where office would cost $400+.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hmmm

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look At Your Computer Details First. I ordered this thinking I would need it but I didn’t. The return was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech ‘Wheeler’ sorry misplaced her card to remember her first name but was so knowledgeable and she was patient in explaining what was done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for school

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed to save money instead of buying a new computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the yearly offer as the software changes are updated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an essential item for any laptop purchase. Highly recommend for school work to work for job.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thanks for recommending 365 Personal for work or school, Bobby!

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as expected having been long time Microsoft user

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 3 out of 5 stars

    Good way top start for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program works well on my laptop. I have an issue with having to pay for it each year. I own Office Pro for both my Mac and HP desktop and don't need to pay anything each year. I would recommend as a starter program, but if you want to stay with Office by the version that you don't need to pay for each year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Word Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price. The offer was so good. Good for my new computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Microsoft 365 - this version. Can use it anywhere if I can hook into the web.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Great product. My office loves product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is a must if you have a computer. It's reliable and something I've always used.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      It's great to know that you've stuck with us for so long! We're very happy to know that you're finding 365 reliable and something that is a "must-have." Thanks for sharing!

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must own for students and businesses helps with business meeting and school presentations

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're excited to hear you think your new Microsoft 365 Personal subscription is a must-own! We're proud of the package we've put together, and glad you have found it to host the tools you need to accomplish both your professional and educational goals. Thank you for outlining your experience for us! We appreciate your insight, and are glad you are pleased with your purchase.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great.....but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product- Up-to-date though transfer from old product was not as smooth as I thought it would be.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tim,

      We appreciate your review. We're glad to hear that you are finding the Microsoft 365 Personal is a great product.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft