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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38652 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 931 Showing 18,601-18,620 of 38,651 reviews
  • Rated 5 out of 5 stars

    Apple family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for Mac users that want word, excel and PowerPoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well on my laptop but unable to get it on my iPad. Needing to take it in and check to see what I'm doing wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gret Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was awesome at Best Buys Downingtown!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Good quality, good value and easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the programs, helping me out with the process I am studying.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      We're glad you're enjoying 365, Jess. It's great to know that you've chosen us to help you out with your studies.

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Connects and syncs without problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for what i needed to work from home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Deb M.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Microsoft 365. I used the word application and it was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 personal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 personal, compact for personal use. But always pricey.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MS 365 Suite is OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Mocrosoft 365 suite has all you need for your documents and emails but It's like having to learn a whole new software.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Staple purchase with my new laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am going to be a freshman in college this fall and I knew that when I purchased my new laptop that this was a staple item I would need. I think Office is easy to use and extremely convenient, especially when you are somewhere where you can't connect to the internet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to leave this review. We're so happy to hear that we are going to be helping you continue your education. We wish you the best of luck and thanks again!

      Cheers,
      Jonny
      Office Customer Care
      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Learning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this to set up on my son's lab top. It was easy to install on the lab top. He is still going thru it learning new things so I can't give it any higher than 4 stars. One thing I don't like is they link it to your credit or debit card for automatic renewals, not Kosher at all!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Hannah,

      Thanks for sharing your thoughts. We want you to know that you son has a world of information at his fingertips within our Support Center. Made specifically for our customers, our Support Center answers any question you could ever have concerning Office. Have your son reference this link whenever he needs some Office assistance: https://support.office.com/

      Additionally, if you don't like the auto-renew fee associated with Office 365, you can look into Office 2019 as a one-time purchase. Learn more about the differences between our Office software versions here: https://support.office.com/en-us/article/What-s-the-difference-between-Office-365-and-Office-2016-ed447ebf-6060-46f9-9e90-a239bd27eb96

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 4 out of 5 stars

    Very good software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software never failed me ever! I love everything about this Office except for paying every year for its subscription.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Over priced but effective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is a very good program however I believe it is over priced.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always trusted microsoft products in the past & will continue to do so

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing new.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is what it is. A Microsoft suite that works like it always has.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worked fine.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install took a little longer than expected. Other than that no complaints.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cancel M365 Plan

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was reaching to best buy support from last 3 months to cancel M365 Subscription plan. Very very poor customer services

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365 products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use in order to get 3 months free of Microsoft 365. You can use the free online version but local Microsoft 365 provides benefits that the cloud version does not provide.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it's meant to do. Grandson can use it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing it was easy to do. Grandson is showing this old dog new tricks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No comment I like it I didn’t open yet but I am sure I will like it for sure

    I would recommend this to a friend