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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38518 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 38,514 reviews
  • Pros mentioned:
    Compatibility, Installation

    Rated 5 out of 5 stars

    Excellent office suite

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great value for the money, especially when it's on sale! Not only do you get the apps, but you also get 1TB of space in the cloud where you can store anything you want, including documents and photos not related to anything processed with Office software. If you're a Mac user, you may find that Pages works better for some things, and MS Word works better for others. So I like having both. Excel is much better than Apple's Numbers, but that may just be me. Apple's Keynote and MS Powerpoint each have their pros and cons. Personally, I prefer Apple's Mail over Outlook, but I know some people who don't like Apple's Mail. Installation was a snap. You can install it on two machines (desktop and laptop in my case), which is quite handy.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Bruce,

      We appreciate your review. We're glad to hear that you are finding Microsoft 365 Personal to be a such a good value because of the 1TB of One Drive cloud storage and all the Office apps.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thrilled that I was forced to buy Microsoft 365, first of all! My 2013 version kept kicking me out thanks to Microsoft and they’re stupid ways of screwing everything up on my computer. Granted it was an old version, but it was mine and working just fine for all these years until recently. I’m not crazy about the 365 version because it’s different. I don’t care for the look of newer versions. And the fact that I have to pay every year now (they don’t even offer a lower cost for lower income people like myself), But unfortunately, all my work is done through Microsoft OneNote, Excel, and Word for over 30 years so I need to be able to jump from one computer to another to my phone and continue with my work and my current Files. I’ve only been using it for a few weeks and so far it’s working with a few troubleshooting issues here and there, I just hope it works well enough for my purposes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with the software. Easy to install would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Office 365 - Personal Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need for home use. Easy to install (lightweight) and works right out of the box. Keeping your subscription UTD after the first year is $6.99 monthly or one annual payment of $69.99, ensures your products; WORD, EXCEL, Outlook, One Note, PowerPoint are completely UTD (including any product upgrades). Great. Although there are other solutions available to home users at little to no cost, you can't beat the real thing. I highly recommend, if you are the market for productivity software, do not overlook Office 365. It's priced right, and it's a proven product that works time after time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not techy ken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a techy person, but after working with chatgpt, found hp computer similar to the one that broke. Went to best buy and they found one for me. The person I worked with spent the time with me to go over what I needed. There were were two to chose from and he helped me to decide. This is why I like best buy, they realized I needed help and spent the time woth me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Software Package, Not A Fan of Subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and set up. I am not a fan of paying an annual subscription, but I don't see a way around that. So, it is what it is at this point. The software is perfectly fine though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft - Office 365 Personal (1 Person)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 Personal is working very well across Windows, Mac OS, Apple iOS, and Android devices. Installation and activation were smooth, and all applications perform efficiently. Cloud storage, document syncing, and productivity tools operate seamlessly. It provides reliable performance for work, school, and personal use with excellent compatibility and convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Be careful when installing product. Love Publisher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad install this product on new computer. They had problems installing it with the numbers provided. Took him more than 1 hour. Use Word, Excel, Access, and mostly Publisher for newsletters. Good product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, easy to install and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential Productivity Suite

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft 365 package has been one of the best additions to our home setup, especially with my kids doing so much schoolwork online. The apps are fast, reliable, and incredibly easy for them to use. Word, Excel, and PowerPoint have become part of their daily routine, and the cloud storage in OneDrive makes it simple for them to save assignments and access them from anywhere. What I appreciate most is how seamlessly everything syncs across devices. Whether they’re working on their HP laptop or switching to a tablet, their files and notes are always right there. The included security features also give me peace of mind. For families, students, or anyone who needs dependable tools for work and learning, Microsoft 365 delivers outstanding value and convenience. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Microsoft Windows 365

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instalación was very easy to follow, product works great. No issues after installation, was able to used all the programs and I’m very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and has eveything i needed. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best applications for productive workforce.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using a Microsoft Office product for 20 years. The new Office 365 has many new feature as well as some essential old features. The Word, Excel and PowerPoint have vast improvements to their respective programs. I know I will continue my support of these tools.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to load, easy to use. Quite an upgrade from the 2014 version I had on my old computer but it hasn't been difficult to adapt to the new versions of Word or Excel. Like the auto-save option.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Yes, but…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product (Microsoft 365) seem to be fine and the installation went smoothly, but since the purchase was done at Best But, as opposed to downloading directly from Microsoft, I sadly discovered that neither Microsoft nor Best Buy will accept responsibility for any problems. They just point the finger at each other.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Essential and Reliable for Work and Personal Use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently subscribed to Microsoft 365 Personal, and it’s been a great investment. The activation process was fast and simple, and I was up and running in minutes. I use it across multiple devices—Windows laptop, iPhone, and tablet—and everything syncs perfectly. Having access to Word, Excel, PowerPoint, and OneDrive with 1TB of cloud storage is incredibly convenient. It's an essential tool for both work and everyday tasks. Highly recommended for anyone who wants a reliable and versatile productivity suite.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter and she uses it on her new laptop. I've used Microsoft Office for many - many years and 365 is just the newest iteration. The learning curve was not steep, just the usual find where the command is located. I've found it to be very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair, I returned this product, only as when setting up I realized we had a family plan and I did not need personal. Definitely necessary and glad to be walked back through it and realize how easy it actually was to verify my Microsoft account.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Software programs package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good with this package for my new laptop. First time in 25+ years of not having a work related laptop and am happy to still have access to the programs I am used to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I'm very happy with my membership

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership applications work really good. I'm happy with it and I will always use it because I need it a lot for my computer duties and in case I return to college to study probably another career I would like.

    I would recommend this to a friend