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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38522 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 38,521 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need for work,school or business. Simple to navigate. Alot better then the older versions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    DISSAPOINTED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was upset and disappointed that I spent $1,300.00 on a new computer and did not include the correct program which I had to buy separately for the computer to do what I needed "word" and then to top it off, its a yearly subscription and payed installation charge! It was like being sold a car without wheels! Not nice to find this out!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of us can’t live without Outlook once we start using it. It’s the easiest email program. And it includes word and excel. So good.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    Office is good, Best Buy's support not so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Office subscription when I bought a new Lenovo laptop. Six weeks in, I was having issues (unrelated to Office) and Lenovo support told me (wrongly, it turns out) that I had to reset my computer to the default settings. After I did that, I mentioned that I was concerned about my Office subscription and Lenovo (again, wrongly) said they could put the 1 yr subscription back on the computer. Instead, they cancelled my existing subscription AND only gave me a 30-day trial. Then Best Buy's Geek Squad emailed me and said that since I had "purchased" an Office subscription from another retailer, I would no longer get Geek Squad support. I called and spent half an hour explaining to Best Buy what happened. They said that even if Office fixed it and got my original subscription back, Best Buy would not provide support unless I purchased, at full price, another year subscription. This is their policy. I asked for a supervisor and, after 23 minutes on hold, I was told he was too busy to talk to me. Office did fix the issue and simply re-installed it on my laptop; the very helpful woman also said they will provide support if needed. Moral of this story: don't rely on Best Buy for support of this product (oh, and don't buy a Lenovo computer).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    MS - Office 365 Personal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having had previous experience with this product it was straight forward, easy to apply and works as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to get word and excel. Works perfect. The updated version is compatible with my computer at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best attention and attendance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was getting overwhelmed when it came to buy a brand new laptop; I didn’t know what to buy or where to go. When I went to BestBuy, man had I the best experience ever! They helped go through every device and understood my needs. I’m very grateful how they helped me and I would definitely recommend this store, not only that. I am definitely coming back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Microsoft 365, and all of the new additions that have been added.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a top notch.I am giving it a 5star because i have no issues since when i purchased this item.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Microsoft 365 (1 Person, 12-month subscription) from Best Buy and it’s been just what I need. It fits both my business and personal needs with ease—Word, Excel, Outlook, and OneDrive all work smoothly. Setup was simple and the subscription gives great value for the features included. No complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    MicroSoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this , it is such a good deal and its for the whole year. It makes having a laptop with microsoft you can do so much business , which I do schoolwork...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Cannot be without this program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have if you do anything with documents, spreadsheets, or presentations. Easy to download and set up on any computer. The price point is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced our family laptop a month ago (see my review of the HP Pavilion 17-215) and was not looking forward to buying a new $200 license for Microsoft Office. Then, I saw this deal on the page for the laptop and thought it might be good to try it instead. I didn't realize until the computer arrived that, in addition to installing Office on the laptop, the license also allowed me to install Office on my iPad and IPhone. Now I can have access to Word, Excel and PowerPoint anywhere, which is a huge help to me as a professor. Grab this deal while you can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this Microsoft 365 I can work faster. And I never had a problem since I activated to my computer and use this Microsoft software.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Microsoft office

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has reasonable price, and I’m glad I bought it, especially because it came with Microsoft Office and a firewall included.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I bought this online so the set up was sent to me via email. I did not get the email, but once I received my laptop i called customer service and they were very helpful and resent me the email for my Microsoft 365. Easy to install, and easy to use .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The subscription covers one person on up to 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subscription covers one person on up to 5 devices at the same time, across Windows, Mac OS, iOS and Android. IT Pro +2 Amazon +2 You get full desktop versions of the core Office apps (Word, Excel, PowerPoint, Outlook), plus OneNote, Publisher/Access (PC only) under this plan. Amazon +1 Includes 1 TB of cloud storage on OneDrive for that user. Microsoft Learn +1 Works offline (desktop apps) and online; good cross-platform compatibility. Style Factory +1 Frequent updates: new features, security patches, etc. Many users mention they appreciate that “it just works” and is kept current. Best Buy +1 Good value for a one-person use case: if you use the Office apps regularly, the 1 TB plus apps is compelling. For example one Redditor wrote:

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great software bundle for a good price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from not having Microsoft office to having this on my new computer is definitely a game changer. Great software bundle for a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I go to best buy, I always find what I need at a great price.And I am never disappointed.This was also a great product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simply a Wow product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AMD product I purchased in OCT 2025 has working perfectly fine. Thanks to the BestBuy Product support team for their guidance to buy the device of my specifications and choice

    I would recommend this to a friend