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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38145 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 38,144 reviews
  • Rated 5 out of 5 stars

    Purchase of New Laptop Was an Excellent Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sales service when selecting a new laptop -- I believe the name of the salesperson at the Prescott AZ store is "Bobby" (an Enbry Riddle student. The salespeople who assisted me during the actual purchase of the HP Laptop and the Geek Squad members who assisted me after the sale to transfer data from my old laptop and explaining the operating system of the new computer and downloading Microsoft 365 and Webroot antivirus programs were all very professional and proficient. I am very satisfied with the entire transaction from beginning to end!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Buying — Great Recommendation from Staff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a subscription at a discounted price along with the 14-inch MacBook Pro with Apple M5 chip. It has been super useful. Thanks to the staff who recommended it at the time of purchase. I was initially hesitant, thinking they were just trying to push a product, but it’s really worth buying. Thank you team for making me buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft 365 12-Month Subscription Plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish that I didn’t have to pay to use Microsoft 365 services, but I got the plan cheaper with my laptop purchase, so I’m at least grateful for that. The codes worked as intended, the staff at Best Buy were super helpful and professional, and I am completing work and school assignments easily now. I am satisfied with the quality of my purchase either way. Again though, I still wish I didn’t have to pay for services that are the same as Google’s services. They do almost the same thing, just with different purposes and different unique features to each of their respective services. (Only Google’s is FREE!!!)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My favorite.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite program. It has everything I need to get things done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    User Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent subscription for the work day. Has all the necessities.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    excelent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelent product, I love it, my computer is working very good.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 4 out of 5 stars

    A good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great price on sale. I can't get away from needing at least Word and Excel on a regular basis, even though I do have the free OpenOffice-based suite. Even though it's now a subscription product, and I'll have to pay full price if I decide to keep it past the first year, it was a real deal and I can use on all my computers (the license is good for five machines; don't know if that includes the iPad and iPhone).

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your thought out review of Microsoft 365 Personal. We're glad you feel it is a deal and that you are taking advantage of being able to install it across all your devices.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Satisfied customer JEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, safe and easy access and install. Would recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great and the people at Best were wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Micro 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting familiar with this product. I like a lot of the features on this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was a smooth process, expectations were met. easy to access!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Making Dreams Come True!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed a new computer for her senior year. She was taking college courses and applying to 7 of her wish list colleges. The gentleman suggested adding Microsoft 365 to help with all her upcoming assignments and it was a game changer! It helped her write some impressive application letters and in less than a week she received early acceptance letters from 4 of the colleges!! We are so thankful to the Geek Squad for helping make her dream a reality!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Microsoft office 365 for home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft office 365 is a good product with a good price and is user friendly and easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Personal 365

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software, I was reminded to purchase Personal instead of Business.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Go grab one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best laptop on the market.great and has amazing features

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy Step by Step Installation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made it very easy to install the program on my new labtop. They sent an email that walked me through the process. They also gave me a link for geek squad if I needed extra help installing it. It is great for one person or one household that doesn't use it too much. However, if you need it for work are do alot. I would recommend the family because of the extra value you get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good software...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS 365 is a quality software. I'd like to say more but it is costly when it shouldn't be...they are making a fortune off of it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft software consistently delivers excellent results with a user-friendly interface and robust features. Whether using Word, Excel, or PowerPoint, the tools are versatile and enhance productivity across various tasks. Regular updates ensure improved security and functionality, keeping users ahead. Overall, Microsoft software remains a reliable choice for personal and professional needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure how to review this Microsoft 365 since I don't use it heavily. It has everything that I'm accustomed to having with my older version, but just a bit nicer. The only reason I gave it 4 stars is because I wish I didn't have to renew my subscription every year. My last version, I just inserted the disk and downloaded it, and didn't have to worry about paying any additional money for 11 years.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is a great product at a very reasonable annual price. You always have the most up-to-date version and all the Geek Squad support needed. I got it for my computer and my wife's computer. Great value.

    I would recommend this to a friend