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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38579 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 445 Showing 8,881-8,900 of 38,578 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Perfect For Home or School especially since COVID-

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT!!! Works great with the HP Laptop I also purchased from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Microsoft 365 with my computer. It was an excellent value.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Great to hear that you're finding excellent value in Microsoft 365! Thanks for sharing your feedback with us.

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Must have for comuters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The updated version of office 365 is a must have. There are a few updates which makes it more user friendly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product I purchased is fine, what lacked was customer service from geek squad. The desk was seriously understaffed. I found 6 employees standing around visiting with each other and a manager and when approached about maybe helping the long line of people at geek squad they scattered like flies. When I asked the young female manager if someone could help, she said no.. they were scheduled on the floor and couldn’t leave it to help out.. when asked if she could help, she gave the same runaround. When I asked for the name and best way to contact the store’s general manager I was told to call the stores main number and ask for them that way. When I asked her for the best time to reach them I was told, “I don’t know their schedule” in a rude tone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with my new laptop, it loads fast and does what it says. I liked that I could install it on two devices.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    office 365 personal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product that completely suits my needs. I highly recommend this. cheaper than buying program outright.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Windows for new computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for our daughter’s new computer. Easy to install and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Minisster

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Word product is excellent. I have used this product for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it cause it is very easy to use it. Microsoft 365 is very important to me as an educator. I would like to commend the people who are working so hard especially the branch of best buy in Garnier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    MS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only bought this because my office uses Microsoft products. It works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft won't listen!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with Microsoft right now and talking to a live person for help is impossible. Accidentally activated two subscriptions and have been trying to get Microsoft to credit me back for one of them. They are basically telling me "Sorry no refunds!" I also don't like that they have gone to an $99.00 annual subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product suite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having access to this suite of products. There are products that I don't use, but it's nice to have the functionality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful information

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful with what my wife is using the laptop for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 has all of the features we need for our son to use during college.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lots of features

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this when I purchased my new laptop. This made it very easy to get it up and running right away. I wish it wasn’t an annual cost though. It was much better when you purchased it once. it was one and done until you wanted to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Add on must

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great add on for any computer or laptop gifts, something they will need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best software yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft just keeps getting better and better. There are lots of new features that save my time. It almost thinks for me.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free with my laptop purchase, i have not loaded it yet because i have a full version of office that i have used instead.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Word is the word

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, works without a hitch, and has yet to crash on me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    working great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far have only used Excel and Publisher, but seems to be working OK. I am a little sketchy on how touse the cloud storage.

    I would recommend this to a friend