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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38654 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 882 Showing 17,621-17,640 of 38,653 reviews
  • Rated 5 out of 5 stars

    Very well deserved service. Knowledgeable techs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though I am not computer literate, I was amazed with how much better my computer now works. All with the help of the Geek Squad at Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recovery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good software recovery by Geek Squad. So far my new computer is running well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Fits my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I am not a fan of MS’s new business model for software (a download rather than disc and an annual renewal fee rather than one time purchase and you own it), this package fit my needs. It took a good amount of time to download but eventually installed ok. It works well and has everything I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to download and use, Reprensative was knowledgeable and straight forward

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Levano Laptop Is Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight laptop. Runs fine. No issues. Great laptop for the price paid!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Office is great. Best Buy is not the place to buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is what it is. It’s pretty essential to most occupations and it runs great. However, Best Buy did not activate my key code. They sent me on a 3 day long goose chase trying to figure out where the breakdown was and everyone basically said “there’s nothing we can do”. When I finally was able to speak to someone at Microsoft, he gave me a new key code and subscription and said that he often gets calls from people who purchase from Best Buy because of the way they process their subscriptions. Way too much of a headache. I will purchase direct from Microsoft now

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sarah,

      Thanks for your review. We're sorry to hear you had issues getting Office 365 Personal activated but we're glad we were able to take care of you.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 4 out of 5 stars

    Fast, bright screen, easy start up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has all the functions of a desk top but runs much faster! I am so happy that the representative sold me this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft office needed for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    microsoft office 365 is needed from beginers to experience computer users, you need this software to make communicating easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Provides all necessary programs for numerous work and personal needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay I guess

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not so easy to make it all set up. It could be more user friendly but that’s probably bc I’m not tech savvy. The fact that it has to be renewed is a bummer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Microsoft Office latest update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product from Microsoft, as usual. Like the yearly subscription feature so I always stay up to date with the latest release of MS Office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes Nice pics friendly user big screen so glad I bought it. I just got this product yesterday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you will need this regardless for anything especially if you're going through education years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Personal 4 me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for just what I need to do for work and school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Microsoft 365, has lots of great templates for businesses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good package with the essentials needed for daily workload

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Basic necessity

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had purchased this as an add-on along with a new HP notebook. I suppose there is the convenience factor of the online subscriptions of MS Office, but mind you there is a yearly renewal/subscription fee. very easy to install. I didn’t end up using it nearly as much as I thought I would in the first year.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Changes are good for some but not great for all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from windows 8 to this at 60 plus and not be a big techie has been a challenge to say the least. Haven’t been in a office situation for a couple of years and not having a youngon near by to check with or IT on it makes me just want to use my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is pretty high but have to have ..but over all good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been paying for 365 for years, so getting any time free is a bonus. Thanks.

    I would recommend this to a friend