Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 38002 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 38,001 reviews
  • Rated 3 out of 5 stars

    Hard to get used to or I'm just plain stupid?

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a new laptop, and while I could have installed an older version of Office I already had, I wanted the newest version. THE GOOD: The program itself works GREAT, and I really do love it. THE BAD: My problem with the program itself is that I can't get the dictionary to work with the thesaurus like it used to. The dictionary app is there, but most of the time, it "can't connect to the MS store" or it's just blank where the definition used to be. Also, a couple of the add-ins I used to have don't work with 365. THE UGLY: OneDrive. I'm having trouble finding my documents on OneDrive. Folders that had documents in them before are now empty. When you lose documents, it's definitely not good. I've tried saving to "this pc" instead of OneDrive, but it's not working out well about half the time. Sometimes the only way I can get it to save to OneDrive is if I select "save as" "this pc." I just don't understand. I have to look in both places all the time for the latest version of the file, and sometimes it's not in either place. CONCLUSION: OneDrive makes me feel very stupid! IF I can find the latest versions of all my files and back them up, I'm ready to uninstall 365, cancel my auto renew, and install the old version of Office onto this laptop so I don't have to deal with OneDrive anymore. Having the newest version of Office just might not be worth it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Wendi,

      We would love to help you figure out what might be causing your OneDrive Files to be inconsistent. Its possible that you have 2 Microsoft Accounts that each have a OneDrive account attached to them. This would cause the files from one account to dissapear when you sign into the other one.

      Hope that helps,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Classes or hours of instruction somehow???

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great but I need some help in getting the most out of it. Stores seem to think everyone knows how to do all this tech stuff. I am 82 and not tech savy so I have lots of good things in here but don'know how to use it. How about some classes? There must be others like me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gotta Have It

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, gotta go have it ... I use this product at my workplace and it's familiar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An easy way to have MS Office products

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although there are better products Microsoft Office products have made themselves the working office standard. Buying Microsoft 365 is the easiest and most cost-effective way to have these products, and to keep them up to date. I use a MacBook but having Microsoft 365 makes communicating and working with our PCs in the office seamless. I am glad I have Microsoft 365.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Maxx,

      We appreciate your review. We're glad to hear that you like Microsoft 365 Personal.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    It's a good value for what you get.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I have subscription, getting the latest upgrades and not having to fork out a lot of money at one time and then it's outdated. I have Microsoft Office at work and it works seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alisha laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional product for computer software. Recommend highly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Being harassed by system for incorrect subscriptio

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Office 365 for many years. This purchase beings me up to 2025 standards. I bought the standard subscription for a 3-year term but I am being harassed by the Microsoft system to buy a business subscription. I need your customer service to correct this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Personal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office 365 for 15 months offers an unparalleled suite of productivity tools that have significantly enhanced my work and personal projects. The comprehensive package includes all the essential applications like Word, Excel, PowerPoint, and Outlook, ensuring seamless document creation, data analysis, and communication. The cloud-based approach allows access to documents from anywhere, promoting collaboration and flexiblity. The continuous updates mean I always have the latest features and security patches. The generous OneDrive storage ensures I never run out of space for my files. The 15-month subscription provides excellent value compared to shorter plans. Microsoft Office 365 has truly transformed the way I work, making it an indispensable investment for anyone seeking efficiency and professional-grade tools.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microsoft Office Package

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Multiple software package. Straightforward to use. Enjoy the available templates for easy, professional looking documents and presentation pieces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tool for your pc or laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 360 Microsoft office is amazing this pack has and a wonderful tool AI try is so powerful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Microsoft Office but I find this program very easy to use and it handles all my old files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE my HP laptop! I love the touchscreen, all the features, & after downloading all the things I need to run my business it’s still got tons of storage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technical assistance!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent products. Technical assistance in set up was outstanding and completed without any problem. The programs work perfectly as needed for all applications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SeemsHelpfulUserFriendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not yet used this much but when I did I was overwhelmed with how much easier it made writing and being able to edit and make more concise my communication. I have not been writing but when I finally do and learn all the functions I already know it will make organizing thoughts better. I need to learn how to use it so I can quit avoiding typing and writing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 subscription card: a must-buy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subscription card works wonderfully. I haven't missed a beat working on my digital documents. One caution: set aside fifteen to twenty minutes to call Microsoft's Tech Support to make sure all is properly downloaded. But once it is, it works like a charm! All your favorites: Word, Excel, PowerPoint, with lots of extras and annual auto renew. Get it at BestBuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Office!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made setting up my new computer a breeze with this easy to download Office suite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is the Best! We always go there for the best products and service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works well. Very straightforward. I use it for basic document writing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to do. Nice to be able to use on multiple computers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MS Office 365

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need MS Office as I do excel and word docs. I got a pretty good price. I am still exploring the option to install on other laptops since I get 5 possible uploads. I am not sure about paying annually for the software.

    I would recommend this to a friend