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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38474 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 38,473 reviews
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need for work,school or business. Simple to navigate. Alot better then the older versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office suite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product designed to work with multiple units

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cannot be without this program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have if you do anything with documents, spreadsheets, or presentations. Easy to download and set up on any computer. The price point is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of us can’t live without Outlook once we start using it. It’s the easiest email program. And it includes word and excel. So good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased new laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales tech helped with the buying process and even gave me some insight to purchase a better computer with an upgraded program to fit my purpose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office is good, Best Buy's support not so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Office subscription when I bought a new Lenovo laptop. Six weeks in, I was having issues (unrelated to Office) and Lenovo support told me (wrongly, it turns out) that I had to reset my computer to the default settings. After I did that, I mentioned that I was concerned about my Office subscription and Lenovo (again, wrongly) said they could put the 1 yr subscription back on the computer. Instead, they cancelled my existing subscription AND only gave me a 30-day trial. Then Best Buy's Geek Squad emailed me and said that since I had "purchased" an Office subscription from another retailer, I would no longer get Geek Squad support. I called and spent half an hour explaining to Best Buy what happened. They said that even if Office fixed it and got my original subscription back, Best Buy would not provide support unless I purchased, at full price, another year subscription. This is their policy. I asked for a supervisor and, after 23 minutes on hold, I was told he was too busy to talk to me. Office did fix the issue and simply re-installed it on my laptop; the very helpful woman also said they will provide support if needed. Moral of this story: don't rely on Best Buy for support of this product (oh, and don't buy a Lenovo computer).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to get word and excel. Works perfect. The updated version is compatible with my computer at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been pleased with my products purchased from Best Buy, and this one is no different. Best Buy Geek Squad staff are always willing to help if I do something the wrong way. I recommend Best Buy products to anyone needing software, computer/laptop, or anything similar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fan For Life

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Microsoft products for years. This newest 365 version has everything I love about the old versions (like snipping tool) and then some such as the AI program Copilot. I am a Microsoft fan for life and I am happy to have bought it through BestBuy since I was shopping for other things there anyway. It was refreshingly convenient. What a time saver to buy my electronic goods and software all at one location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personal microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The personal Microsoft subscription is fantastic and easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Good Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an HP laptop to replace my eight-year old computer that was slow and increasingly unworkable. The set up for my new computer was east, and I was able to select and install applications I can use for my needs. I am a retired nurse and church volunteer. I need to be able to email other church members, create and edit Sunday school lesson plans and spreadsheets for the stewardship campaign and budget. My new computer gave me seamless access to my church's Google drive, and interfaces with my printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually thought all these online stuff aren’t that good until I tried it here and I really love it So nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product! Worth the money!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well! Easy to use and understand! Have used this in the past and it’s just keep getting better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The complete package is what is needed for a college student to perform well, it has all the required Microsoft apps to be a successful student

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I bought this online so the set up was sent to me via email. I did not get the email, but once I received my laptop i called customer service and they were very helpful and resent me the email for my Microsoft 365. Easy to install, and easy to use .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like Microsoft 365. It is hard not to function the use of a computer without the use of the microsoft programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced our family laptop a month ago (see my review of the HP Pavilion 17-215) and was not looking forward to buying a new $200 license for Microsoft Office. Then, I saw this deal on the page for the laptop and thought it might be good to try it instead. I didn't realize until the computer arrived that, in addition to installing Office on the laptop, the license also allowed me to install Office on my iPad and IPhone. Now I can have access to Word, Excel and PowerPoint anywhere, which is a huge help to me as a professor. Grab this deal while you can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft office personal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it has all the things I need for academic and personal use. It works with windows which is great. So far it has worked well for my computer. Something I wish was included is antivirus software. It would truly be a one stop shop download.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each program is user friendly and fun to use. I’m happy with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cannot rate at this time. Premature purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have a microsoft subscription. This purchase was meant to be an extension. Microsoft will not extend until the existing one expires in July. Likely I will have to install this purchase at that time.

    I would recommend this to a friend