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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 37975 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 37,974 reviews
  • Rated 5 out of 5 stars

    Office is good, Best Buy's support not so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Office subscription when I bought a new Lenovo laptop. Six weeks in, I was having issues (unrelated to Office) and Lenovo support told me (wrongly, it turns out) that I had to reset my computer to the default settings. After I did that, I mentioned that I was concerned about my Office subscription and Lenovo (again, wrongly) said they could put the 1 yr subscription back on the computer. Instead, they cancelled my existing subscription AND only gave me a 30-day trial. Then Best Buy's Geek Squad emailed me and said that since I had "purchased" an Office subscription from another retailer, I would no longer get Geek Squad support. I called and spent half an hour explaining to Best Buy what happened. They said that even if Office fixed it and got my original subscription back, Best Buy would not provide support unless I purchased, at full price, another year subscription. This is their policy. I asked for a supervisor and, after 23 minutes on hold, I was told he was too busy to talk to me. Office did fix the issue and simply re-installed it on my laptop; the very helpful woman also said they will provide support if needed. Moral of this story: don't rely on Best Buy for support of this product (oh, and don't buy a Lenovo computer).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good choice with Microsoft. Plus with all of the features of Microsoft including word PowerPoint and excel. Transition from work to retirement and keep the ease of this device with your travels. Compact and fast. You’ll love this device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all is great highly recommend 365 is a must,, note my fav.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still great after decades.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have being using the microsoft windows for over 2 decades and it is sitll the best way to make dociments that i know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You’ll always look through this Window

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Windows, what do you expect? It is only a year subscription per one, but the price is the price. I’m not even sure what happens if you do not renew every year, but novice users cannot operate without Windows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for productivity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep my productivity flowing easy to use and my spreadsheets come out great, 365 Word documents are compatible with my previous word documents I transferred from another pc. My invitations came out beautifully. I can created some amazing powerpoint presentation slides and print them out. I love access for all my keeping files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nuclear Strategist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional value, this is everything I needed for my schooling

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgrade my "old" computer that was 8 years old and purchased a new Dell and the upgrade Microsoft 365. Now I was wondering why I waited so long. Love the new features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy download!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the Microsoft 365 online and was able to download it immediately. It has been working great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Personal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was good and it's all that I need for what I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package deal helped me out so much. I had to have it for a college course, and almost every assignment involved more than one of the programs. I wish it wasn't so expensive, however.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for Money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bundle for my new HP omnibook co-pilot Flip. It works great…I would recommend every time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new computer...much faster speed; easy set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the protection it guarantees my laptop, it was easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No replacement for Excel or Word IMO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this software for decades and still love Excel and Word. Nothing like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent software son loves it on his new laptop recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs. Michael Wilson

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply awesome operating systems. So, intuitive and operate a friendly. I'm glad I went to Best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vickiw

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft product applied. Appreciate the convienince

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is worth everything it has to offer. The addition of the copilot makes it even more special. I am enjoying everything about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced our family laptop a month ago (see my review of the HP Pavilion 17-215) and was not looking forward to buying a new $200 license for Microsoft Office. Then, I saw this deal on the page for the laptop and thought it might be good to try it instead. I didn't realize until the computer arrived that, in addition to installing Office on the laptop, the license also allowed me to install Office on my iPad and IPhone. Now I can have access to Word, Excel and PowerPoint anywhere, which is a huge help to me as a professor. Grab this deal while you can.

    I would recommend this to a friend