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Customer reviews

Rating 4.5 out of 5 stars with 38673 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 669 Showing 13,361-13,380 of 38,672 reviews
  • Rated 3 out of 5 stars

    $100 a year? Too expensive!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive at $100 per year when in past you could purchased Microsoft Office suite for a one time charge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great software addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used OFFICE for years, and this seems to function very well. I'm learning about all the things this does over the earlier versions I had used. Everything runs well with Windows 10. I'll see how the subscription works out as time goes by, but the idea of automatic upgrades seems pretty handy to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my computer on a black Friday special and saved lots of money. Tech crew is working on setting it up because it came in after the said date and I was out of town. There has been some confusion about the reservation date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase for my Microsoft surface pro. I would suggest getting to use all the features on your Microsoft surface pro. And the deal best buy offered with my purchase was the best deal I found.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    VERY Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying a new laptop the Geek Squad was suppose to install Microsoft 365 Family NOT the Personal version, and did NOT install correctly. I ended up spending 2hrs on the phone with 10 different "specialists" who said it was fixed, and was NOT. They also lied about ending the remote control of my computer. So I spent another 2 days in the store trying to get the problem fixed. Finally on the 2nd day after another 2hrs they finally installed the correct Microsoft 365 Family version. Very frustrated and disappointed in there service especially after the amount of money I spent buying the new laptop to begin with.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the Dell brand, experiencing the new processor, as well as the design and price, it was a good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excel data

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying having up-to-date software. Am able to transfer data in Excel on my old laptop to my new laptop without a lot of errors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything you need

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who doesn’t need word. Everything you need in one subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything in one place

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a college student so this came out to be very handy. I can easily access files across all platforms when im not on my laptop which is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far the Asus laptop has been very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus laptop was recommended by more than one of the Best Buy floor personnel and I had some knowledge of it before. It is used in accessing a cloud server for accounting and responds quickly. We have just begun to explore its capabilities

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Standard Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get the typical Office experience, which I like. We got this free with the purchase of a computer and we will definitely be looking for a deal for the yearly subscription when it comes for renewal. No way am I spending $100 a year for Office. FYI if you are a student you can get a 4 year subscription for $80.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software was super easy to download and start using. And I’m not at all tech savvy so if I can do it anyone can. Seamless and quick download.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful subscription product.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great product. Highly recommend. The company gives you wonderful features and now AI is soon to be added on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but necessary

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What else can we say about product: Necessary for home and school. Too bad Microsoft now provides software with annual renewal fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 does everything I need. But I wish there was a product that I didn't have to renew each year .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not satisfactory

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average. Only gives basics and expensive . Can buy a older version for lesser price which serves the purpose

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Broken computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was dealt with very quickly and great service from Erista, fabulous manner and kind. I’m 80 and she was patient and went over everything with me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Continue to Continue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm able to continue working on my personal files and spreadsheets without missing a beat since my retirement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the easiest and least expensive Office Suite i have ever purchased! Really like the new way this is going instead of paying hundreds for the suite software and it goes out of date in a year or two.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for free with the laptop I bought at Best Buy so I can't make the price argument, but overall it's great. The cloud back up option's nice, but I don't have good enough internet to use it often. I use the software for college and it has never failed me. I don't think you can go wrong with this purchase.

    I would recommend this to a friend