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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38601 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1080 Showing 21,581-21,600 of 38,600 reviews
  • Rated 5 out of 5 stars

    Go To Productivity Suite

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. MS continues to improve this classic product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing much to do but start the PC and accept a few terms. Programs ready to go, email easily set up, converts Win 7 Office without issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office 1 year Trial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a MacBook Air, and Best Buy had a great deal for Microsoft Office for only $49. The subscription is good for a year. Definitely a great deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Personal, 1-year subscription, works fine. It is just too bad that we are forced to buy these every year now when they use to just come with the computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is a must have. I am a big fan of Microsoft office, and now I can access all of my Office Documents anywhere with the resources included with this program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting the newest Version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving our computer the latest version of office. So far so good. Lots of things to learn. the software keeps getting more advanced to navigate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy good; Bill Gates bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a bit confusing when you download and install and days later they still are telling you to install. MS support is non- existent, but Best Buy has been good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the unlimited upgrades at no additional cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and seamless install. Typical Microsoft quality as we have all come to expect. Love that the suite also includes all future upgrades at no additional cost.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for this product 49.99 and bought a laptop the laptop had windows s mode which didn’t allow any installation. Today i go to finally install and use it and it’s expired. I paid for a digital down load and Best Buy took my money and can’t offer any type of help.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Necessity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not plug in and play. One will have to work through all the apps. However, it is a necessity to doing any online work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have worked with Office for many years in my job and I love that I have it on my personal laptop now. It works great and I would be lost without it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still on the fence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft word has always been user friendly and there is nothing different here with the 365.. Just not sure I'm appreciating this annual expense now... We will see over time I suppose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This updated Microsoft Office has everything I could want and more. I'm learning some of the new updates and applications. It's great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculous setup; after having purchased the personal 365 version in Sept/2020, now need to upgrade to the family 365 version and there's NO WAY TO DO IT without buying family, installing family, deinstalling personal, and then calling Cust Svc to get the remaining 4 months of personal credited back to our account. What should have been a 10 minute upgrade is now a 4 hour waste of one's life just b/c we purchased 365 from Best Buy instead of from MSFT directly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Can't beat Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice! Whenever there is a patch or update, you are contacted to download the updates. When the new version comes out, samething, your updated with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has always sold amazing products and this is a great example! The service is always world class.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I was disappointed that I purchased this item!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was unnecessary! The laptop came installed with the Microsoft 365. I was so confused as to why they recommended me to buy it if it was already on the laptop.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We just wanted to let you know that most devices come with a free month of Microsoft 365. We recommend that you redeem this to your Microsoft account to extend the subscription by a year.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    New = Slow?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my old MS Office for years. The new 365 is slow, and of course works a bit differently.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added newest version of Office 365. Immediately found and used parts that I did not have on my old versions. An excellent program.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're so glad to hear that you are enjoying Office 365 Personal and are already enjoying some of the new features.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is a quality program that is user friendly and is good for the novice level user. The program can improve the quality of your work.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ken!

      Thanks for the review. We're ecstatic to see that Office 365 is helping your do more and be more productive in your life.

      Cheers,
      Jonny
      Office Customer Care
      Empower others to achieve more and share your Office experience in a review. Microsoft