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Customer reviews

Rating 4.5 out of 5 stars with 38674 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1484 Showing 29,661-29,680 of 38,673 reviews
  • Rated 3 out of 5 stars

    New word is a challenge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attaching documents has been a challenge. New format and choices are different than last version I had before. Program loaded with no problem and Best Buy sent the necessary download via email.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works with small error

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my sons computer and it worked the first couple of times but now he receives an error when trying to use it. There is suppose to be some type of setting I need to change to fix it but I haven't had the time to mess with it yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slightly above average value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average value. Comes bundled with the core produts like Word/Excel/PP. Wished it was priced slightly lower given its only 3 month subscription.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can't get it working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to get the program to install an MacBook

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    The new Office 365 is an easy to transfer, but lo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the loss of all contacts in old office, this is NOT good as there were 4yrs of accumulated contacts info that will have to be rebuilt one at a time. the transfer should have taken this into consideration in upgrading.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right after the one year warranty you will start having issue with the laptop. When you can HP support they will ask to to pay them money to help install a stupid driver in your PC. Beware!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft Support Sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been able to use it because of Security issues with Microsoft. Microsoft has been absolutely terrible to work with. You cannot ever talk to a person. I have always been a Microsoft Fan until now.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with my new tablet, I don't like the fact you have to pay a monthly fee so I will be using another office program. I believe these companies doing this are going to lose customers, Photoshop is doing the same thing and I won't be using them either.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Why?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of the yearly subscription. The guy who helped us out in the store did not mention it was a yearly subscription instead of the one time price option that we were interested in. Be careful!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    What can I say, it's Windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows Office is Windows Office, It's a good product, always has been. The fact that you get automatic upgrades compensates for the fact that you cannot buy the program outright, but must lease it for a year at a time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure, it does not seem to be operating properly. Before i give a low rating, i am going to have somebody smarter look at and make sure it is not operator error.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    always excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i give it a three start because now there is a yearly fee instead of just buying the product. otherwise it is like always a great product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same problem with windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They make owning things harder and more expensive!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    1 year subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't like having to login to my account for updates, etc. The software is fine though. I'd rather purchase a disk because I live out in the country and don't always have connection.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Microsoft Outlook 2016 Over-rated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outlook 2007 was working just fine until one day...brought the computer in to get "fixed" and the next thing I know...I'm buying a new computer. OK...it gets better. Owning this new computer for less than 3 days the SAME malfunction began to occur. When Outlook was operating, my computer shut down. The computer was in the shop for almost TWO WEEKS. Fortunately for me, Chris Lloyd of Avon researched the problem and fixed the malfunction. I'm happy to have my computer back...but not so happy with Outlook 2016 [or Windows 10 for that matter].

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Still trying to learn to use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I realize that the young people will just get on a computer and explore until they figure out how to use it. For us technologically challenged baby boomers we would like a manual with quick start instructions.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We'd love to help you as you are learning Office. Check out our Office tips and tricks page: https://aka.ms/AA4r1mp. It's a great place to start learning Office.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 4 out of 5 stars

    good price for what you get

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expensive as office software has gotten it is nice to know that you can still get a good deal without sacrificing value. Not very easy to use if you are not proficient with Microsoft Office.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a fan of yearly subscription

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should but used to get the program when you bought your computer and only had to pay more money if you wanted to upgrade them days are gone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I have not used it yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this. product before I found out that they are offered free for teachers and administrators in education. So I have not downloaded it yet because I want to know if that is indeed true.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Depends on the situation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes up too much space and memory for the legion go, if you absolutely need it for PC then worth it especially for work.

    No, I would not recommend this to a friend