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Customer reviews

Rating 4.5 out of 5 stars with 38676 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1493 Showing 29,841-29,860 of 38,675 reviews
  • Rated 1 out of 5 stars

    TERRIBLE ALLIANCE WITH BEST BUYS

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit of a nightmare navigating Microsoft PC minded websites and subscriptions. I tried to cancel and it refereed me back to best buys. best but doesn't open for hrs. if ti was apple....this would have been solved. I desire to cancel but micrisift has aligned with a company that literally.... OFFERS NO PATH OF CANCELLATION ON LINE....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop working great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I bought my laptop in for repairs, wasn’t sure if they were able to fix the problem. After talking to technicians, I knew I made a good choice. Quite pleased with the results. Thanks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for a student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a years access for everything I need. I’m experiencing some troubles with my onecloud but I still love it. I’m sure I’ll recover all my data, but I still use Microsoft over google office!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta Have it for my son as he enters high school to be able to do all the papers in writing that he will have to have. Plus it was a great price included in the bundle with his laptop and printer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're so happy to hear that Office 365 helps your son! If he ever needs help, or wants to learn more about Office 365, we've got tons of great resources here: https://support.office.com/

      Thanks for joining the Microsoft family!

      Sincerley,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    This is a must-have for work or school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone is familiar with Microsoft Office. Although I know that there are other products out there, this suite is a good package for improving office or academic productivity, and it is fairly standard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Subscription is way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all need office 365. So essentially you know what you're getting. Better to get a subscription to upgrade each year for minimal cost in comparison to buying one time and paying each time there's an upgrade.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Confused

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not get the program to load properly. I was not given accurate information at purchase

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just think most of us should have Office 365, especially when you can do so many things with it. I just think it cost too much since you have to renew every year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An inexpensive way to get updated software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not evident is the fact that one needs to open an account with Microsoft. If you make a mistake and do not properly enter e-mail address to open an account you will need to get a new e-mail address for the Microsoft account.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mark Houser

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason for one star item was returned. Bought the wrong software.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great with MAC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downloading and installing was very simply. I use these apps daily. Outlook syncs to multiple accounts and performs high-level filtering. It's all good. My only complaint is the recurring price is too high.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ridiculous waiting time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the office 365 because I needed it for school. Come to find out I couldn't download it to my laptop until after waiting 48 hours after purchase. Needless to say I returned it and found the student office subscription online.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So far OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only issue with it so far is that it is a yearly subscription - certainly another way for Microsoft to make money. Also a bit of a learning curve from the older versions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office for Mac excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Office for Windows forever. When I switched to a Mac I purchased Office for Nac because I wanted ease of transition. I have large documents and like it’s grammar check.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're glad to hear that you are enjoying Office 365 Personal for Mac and that grammar check is helping to keep your large documents free of errors.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 5 out of 5 stars

    working fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped me with this version. I had been using Windows 7 and Office. There are some differences (good ones) and I think I have a handle on the things I need to do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed to find out after buying this that it was not activated by the seller before leaving the store. I contacted customer service through the 'chat' option and was informed that it would take 24-48 hours to activate. Two days later I was still receiving the error message saying to take it back to the seller to activate. Called the toll free support number and spoke with a very nice person who informed me that I would need to take it back into the store and have them activate it. If you buy something like this, please make sure they activate it in the store.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It is easy to use on multiple devices

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. I didn't think I would like this subscription stuff versuses the cd download but just sign in & go on different computers Im like ok I can deal with this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The download and Microsoft programs are excellent. There were no issues with the downloading the program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade from Office 2010 is a good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tended not to like the move to subscripted updates, but this just seemed to make sense with a new computer. The 2016 version of Office is a big improvement, and doesn't take long to get used to.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screwed on this purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refurbished laptop for my wife's use. I purchased this 365 with the laptop for her to use. The email was in my name. The 365 loaded in my name. Only I can use it on this computer. If I want to purchase another copy of this 365 program that my wife can use, I pay twice for the same piece of product. Totally screwed buying this with the laptop purchase. If you buy a new computer for someone else, don't buy any applications with it.

    No, I would not recommend this to a friend