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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38580 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 38,579 reviews
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been having a lot of issues with my google accounts, apps. So far I'm really liking all the available programs/apps and the ease of use. Definitely has me leaving google products behind as much as I can. I am planning to renew every year at this point.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    MS Customer Service?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be better - the code I used on the first computer (it had to be replaced) when I entered it in the new computer it stated I already used that code. Supposedly I purchased a plan giving me access to 365 on 5x computers. There is no way to contact MS about a replaced computer. Their Customer Service contact is not useful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Microsoft 365 with my new HP laptop. Been using a much older version on my old laptop. I like the new interface for each program. Word helps a lot more in polishing my documents. Very happy. Very good quality for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it during a good deal and it’s been useful for school and work!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, definitely recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this from a mother-in-law to use with her new computer works really well. Glad I was able to help her out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps me stay up to date and has the programs I need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Feeling trapped

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the personal suite of software even though I mainly use it for everyday home projects. No complicated spreadsheets, PowerPoint presentations or fancy Word documents. It's a great basic tool. I only gave 3 stars because of the storage feature. Unknowingly all my petty documents, photos, etc have saved to OneDrive. Not a bad thing but I am so much over the storage limit that I am now trapped into re-subscribing. There are definite benefits to OneDrive and auto backup, but a notification or prompt on my storage amount vs limit would be helpful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added Microsoft 365 to this laptop. I missed this most when I started purchasing Apple. You just can't beat the ease of Microsoft Excel!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product is for my daughter and she uses for school

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Uplifted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to have this fire to a house fire, and creating lists has never been easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this software for several years and find it extremely helpful. Nice product. I recently purchased this for a friend only to find out that he didn't want the software. Just to let you know once you purchase, you own it. It's non-returnable.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Bill,

      Thanks for sharing your review. We wanted to let you know that you can always add the subscription that your friend didn't want to your subscription. You just follow the instructions here: https://aka.ms/AA5opd6.

      Hope that helps,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up did it myself. Was included in my purchased so I saved some money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office for a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having office so i'll try it for a year and see how it works out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase. I got a good deal bought during black Friday.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked fairly quickly. I was able to set up myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the microsoft 365 program very much. I always have used microsoft programs on my computer or laptops. I like that if i have a problem with the program that i can call mtcrosoft for help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Excel daily so it feels good to know it will always be kept up to date. I also was able to put it on my smaller laptop at no extra charge. Auto renewal gives me peace of mind that it will not expire.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relief at last!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent advice from the associate in the computer department. The technician with the Geek Squad was also very helpful and pleasant. I will request him again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always enjoyed this product, the ease of use. I have used this program to set up documents as well as inventory documents for my job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Easy to install. Works well. Highly recommended.

    I would recommend this to a friend