Customer Ratings & Reviews

Typical Microsoft. Pricy but usually good quality.

Geek Squad arrived on time at got to work. Much testing and consulting revealed that the tv had a defective input opening. There was a sound problem with the add-on devices. A new set will be brought. Technician very knowlegable and a great diagnotician.

can't use as laptop unusable and local BestBuy extremly unhelpful will never buy from BestBuy again

Honestly wasn’t let I login in . Not sure if it was the new computer I brought or the software . I went today to return it and lost money for defect program

The product was not very well explained! For my class I am missing some of the pull down menus needed for my projects!

I still have not managed to download office properly. I really don't understand why we can't just get a cd like we used to. It made me so frustrated

Turns out I didn't need this. I just signed up with them in March. Sent an email back to Best asking what to do but no response. I work over 12 hours a day, I am not able to call.

My current office subscription expired so I had to go back and reorder through Best Buy. I installed it many times but it would not work. Finally I talked to Microsoft customer service who fixed the problem for me

Hard to get assistance with setting this up. But they have no problem taking $140 from the past two years. A

The ONLY reason I purchased it was to rebuild my PC which had to be "Reset" losing most of my old software after a malware infection locked it up. Microsoft would not recognize my old key code for an earlier version of Office..

Microsoft must think we are all corporations, but I'm not renewing this product when it expires. Software subscriptions are BS and with Google Docs, who needs this.

Disappointed that this product has now become a subscription service. Disgusting money grab by Microsoft

No guidance whatsoever. Don’t know how to use One Drive. Need some training

Total rip-off wouldn’t recommend buying because it keeps giving all kind of errors and I’m unable to get a refund and no one has helped completely disappointed

This item has come in pretty handy with organizing and sorting my recipes as well as creating spread sheets and chart to track monthly spending and budgets. The only negative-is the yearly subscription fee.

Terrible download process come on Best Buy y’all are better than this. Only reason I buy thru y’all is bc if the online convenience. This was not an easy process .

Had been a Windows user for 25 years prior to switching to Mac. Either this switch is the reason for my difficulties in using Word or the problem lies in what seems like non-intuitive software.

Unfortunately I am not happy with Microsoft Tech Support. I have not been able to isntall my product due to key product been used and calls keep dropping. No one returns your call.

Its yet another version of office. Nothing overly special. I was annoyed that Best Buy told me it would be a few hours before it was activated and it ended up being a FULL 24 HOURS. But that is Best Buy not the product.

Office 365 is a scam unless you want to pay to learn new changes for changes sake with each year's new release and renewal fee. Should have bought Office 2013 at a higer price and upgraded 5 or more years from now. Office 2010 still works fine for me.