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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1823 Showing 36,441-36,460 of 38,733 reviews
  • Rated 3 out of 5 stars

    Havent installed yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came packaged with the laptop I purchased for a college student. We bought the 4 year university deal for Windows, so this hasn't been installed yet. I am holding on to it as I plan to purchase a new laptop for myself soon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SMH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthless Not at all worth The cost of installation the geek squad though we chatting back-and-forth through releasing each other barely watch them when they’re doing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    365 personal subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    disappointed, i was supposed to have added this to my computer and now its telling me i have to subscribe again?? I also did not agree to auto renewal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t review this item because I don’t see it in my computer. I know I bought it but I can’t find it. I didn’t get anything to install it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Greed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that Microsoft has gone to this subscription model. Still haven't figured out how to use files offline!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It is what it is.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is what it is. Have to buy all office product in order to be compatible with Mac which is a huge inconvenience however one or Mac users are quite accustomed to instill most of us feel worth the additional effort.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked the service guy and verified whether or not I needed this item if I had an ipad. Turns out I should learn to read because the Ipad Verizon is free (at least for the air).

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    annual subscription at this cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of a costly investment and seeing as how you have to have it for school purposes im stuck. I did find out that most school's have a program that allows you to get it for free. I did not check until after I bought it. Works ok so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Got scammed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got scammed when entering software. Software wouldn't download and a # popped up to call. Some imposter dealt w/ ud and tried to put malware into the computer. Wondering why that # was even on there in the first place.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pass them bye bye!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is out for them selves, not the customers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft 365 (Personal)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never could get it to work/install on my laptop. It was a waste of my money and time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    This was a disappointment, just did not understand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a disappointment, just did not understand that it was a one year software license. For the price I could have gotten the software not a cloud one year deal.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product, hate the terms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is a good product, but to have to renew each year is agrivating. I wanted it installed once on my divice and not have to worry about loosing use of it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remember the days when computers came preloaded with a word document and spread sheets? Now you get to pay a yearly rental fee for that. Seriously. Use Open Office. It's free.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Installation is a pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to make the teenager do this. I was disappointed that BB did not install. There were some problems with access and finding the license codes but we were able to sort it out through Microsoft.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing with us how your Office installation process went. We're not thrilled to hear you had some difficulty with it but we are delighted to know that we were able to help. If you're still experiencing issues with your software, please reach out to Microsoft Customer Support and we'll take care of you. Here's the link: https://support.microsoft.com/en-us/contactus/

      Let us know if you need anything else!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Office is fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this product because of the 1tb OneDrive storage that was included, but have found that it does not seem to be as user-friendly as Google drive storage, though it is definitely more cost effective that Google drive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello ReeVewur, For free tips and tutorials on using and finding applications on Office 365 including OneDrive, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Why charge for this?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I use the Microsoft Office products all the time, why charge? It’s nothing for them to make and maintain. Microsoft and Stores used to offer it installed for free. Bring that back...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Upset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rip off. This package came free with the laptop and it asked me to buy it so I thought I had to. That’s a lot of money I could have used

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So so product. Not crazy about updates.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan of the layout and updates of Office 365. Expensive for this program but for most, we’re stuck. Maybe would recommend this to a friend, if they have a better option, take it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was a gif for may son.. But yesterday when he is begining the school cant open World exel power pont etc. .I need help.. Thank you..

    No, I would not recommend this to a friend