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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1824 Showing 36,461-36,480 of 38,733 reviews
  • Rated 1 out of 5 stars

    ??????????

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not know if i have this subscription (cannot review.)

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not need product with Chrome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store personnel was not familiar with Chrome Book product which does not need to purchase this software for use. Returned software to store after finding out it is already on Chrome Book.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Forced upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to move to a new Office version when I bought a new laptop as old software would not run on Win 10. Would have preferred to stay with previous version, which was fine for my needs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jeff,

      Congrats on the new laptop. If you need any help getting started with the new version of Office you can find our tips and tricks page here: https://aka.ms/AA4r1mp.

      Feel free to contact our Customer Support Team whenever you want at this link: https://aka.ms/AA4jrpj

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money for me, i purchase this unknown to me that i hace free access accoubt through ny school

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's still Microsoft Office...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I'm stuck in the older days, but I don't like the fact that Office has gone to a subscription model where you have to pay for it every year. But, it's still the Office suite...nothing special really!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    angry i paids for a year

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure why if i purchased this in march of 2021 why im gettig e mails in december 2021 that they could not bill me for another year

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to install on Mac...or maybe it was me. Directs very vague and setting up a log in is a hassle. They need a better package deal, get more for your money. Or we should just start using google docs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not usable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When trying to download, a screen came up to call in, after which I was told I had a pirated copy of office 365. After $449.00 to MS Squad I finally got the download.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    certainly not an improvement on the excel, word I already have complicates rather than simplifies, I deleted the programs and returned to the basic excel/word programs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    all right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a replacement for the one on my now trashed dell no feeling on having to spend the money to get the same program that is more difficult to use the "experts" should be happy with the old if it isnt broke don't fix it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to use with refurbish May 2011 Mac mini was Potter my package Mac mini were not upgrade to your last software therefore a waste of time and money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm at a complete loss with this software. I have no idea of what to do with it. It doesn't appear to be anything like the Office I'm used to.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would not let buy that

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It not working right and cost too much just for basic one

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It Works

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can you say it's Office 365. It works but wish it was more cost effective and you don't have to do yearly subscription.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not the best for iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed the product on my iPad and I was able to type a resume but couldn't save it on the ipad, I had to email the resume to myself then upload it from an actual computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to install. Over forty five minutes on phone with customer service.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Eh works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine, but for what it is (and the fact that it’s limited subscription rather than actual product license) it’s expensive and I wouldn’t have gotten it if there wasn’t a promotion

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jill,

      Office 365 does save you quite a bit of money in the long run - if you compare purchasing every new Office perpetual license to your yearly subscription. However, you're always welcome to switch versions!

      If you need assistance with other Office topics, or want to chat with our Customer Support Team, check out our Office Support Center: https://support.office.com/

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Except for the 365 incident, Best was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My purchases are satisfactory, but my MS 365 purchase is not. I cant find the package given with the product nor the 25 digit key to make use of the Microsoft 365. Can you or MS help? Ken Layne

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365 Personal, 1-year Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you like word and exel this is what you need i never wanted this and they didnt take it back guess i'm stuck with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not easy at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The download and installation of this product is not user friendly. As someone who has downloaded numerous apps and programs, Microsoft has made this much harder the. It needed to be.

    No, I would not recommend this to a friend