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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1828 Showing 36,541-36,560 of 38,733 reviews
  • Rated 3 out of 5 stars

    had to go in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to go in because the first time I bought this it claimed it did exist even though I paid so much for it. I had to go physically in and buy it which was v very frustrating.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Somewhat dtsapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently I'm doing something wrong. When using Word to type a letter the program seems to change is margins in the middle of the letter, and I don't know how to correct this problem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    we actulally didnt need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we were told we needed it but we actually didnt need it so we kinda bought for nothing and we couldnt return it. but if we needed it then it would have been good have purchased one in past

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wish Microsoft sold it as a one time purchase vs having to buy it annually. Plus it requires many steps to get it activated but once u do it serves its purpose

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,
      We appreciate your review. We do have Office 2019 which does not have an annual purchase. You can see the differences here: https://aka.ms/AA4rq3k.
      Best,
      Nelson
      Office Customer Care
      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Unused

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used this yet cause i already had this on my old computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gets it done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The download was slower than I'd like and installation what I'm sure was easy for tech savvy young'ins was just that little bit challenging for me trying to find it and activate it etc.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    having problems working with this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not finding this product very resourceful. Having come from a corporate structure I'm not seeing the value for what the laptop offers by itself.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the product dowloaded it and it doesn’t work. Geek squad wasn’t helpful so not I’ve wasted my money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy a computer that a "sale" computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the computer. Never again!! They stuck a broken computer in a box and sold it. It didn't have a battery!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s office

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it’s office, needed to do almost anything. What else to say, everyone needed this should come free with computers but of course not

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bogus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was suppose to be a one year free subscription and I cannot use it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mike Messick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Messed loading up. Microsoft locked my account up. I don't know how to get back in.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for professionals

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little too much searching around for things on this program. Nice you wanted to upgrade the program but not as friendly for people not experienced as others.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We would love to help you get used to Office 365. We have our Office tips and tricks page here: https://aka.ms/AA4r1mp.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Microsoft

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t been able to use it on my laptop but keeps auto renewing. Called for assistance but still has not been activated

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't care about on-line registration have always had a stand alone full suite that I bought straight out it's like having a cell phone contract.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office always in need.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not started to use it yet. But I have used it in past and it's always a handle to have for small projects to kids homework and for business use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We would love to hear an update once you start using it.

      Have a great one,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    trash

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    once again I had to purchase this to even be able to use the computer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a big fan of 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too complicated for the non seasoned user. I have had 365 for over a year now. For someone who doesn't program for a living, this is awful. I miss just having all the basic office programs.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello utengine05, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Do I Need This?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I had purchased the 1 time office without updates, not much changes each year and recently work upgraded from office 2010 to 2016 can't tell much of a difference.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not sure about publisher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this software because I was told & it was written that publisher was included for mac. Since I've downloaded, it now tells me publisher is not included for mac. So now I am very confused.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We are sorry you received the incorrect information. The applications available for Mac users and the version numbers may be different from those available for PC users. If you have an active Office 365 Home, Office 365 Personal, or Office 365 University subscription, and available installs, you can install Office on your Mac, which includes the Word, Excel, PowerPoint, and Outlook applications. The OneNote, Publisher, and Access applications are not available for Mac. Current Office application versions for Office 365 are Office 2013 for Windows and Office for Mac 2011. Customers with an active subscription will be entitled to the newest versions when available.

      I hope this was helpful to you.Microsoft