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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1829 Showing 36,561-36,580 of 38,733 reviews
  • Rated 3 out of 5 stars

    Probably not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you are using the computer for business use, this isn’t what you want. It has word and excel, but also has extra storage and email features that most people won’t use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    KEY CODE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for private office use. Unable to retrieve/receive the key. No back-service. I should have just bought a hard copy elsewhere.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Back in my day once you bought office, you had it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What you would expect from the office suite. Word, Excel, Powerpoint and the other programs you don't use that much unless your job demands it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to activate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wouldn't allow me to activate the license online and when I went into the store they just told me to try again instead of giving me a new code

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for me needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is OK, I just need to get used to it and it takes time. I hate to have to pay an annual fee for this.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't realize this was added to my Final purchase, I'm disappointed that I cannot return this item. Hasn't been used and I didn't not need it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. If you already have a Microsoft 365 subscription you can always redeem the product key you received with this to extend your subscription.

      Hope that helps,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Software was difficult to download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took many, many tries to get the software to download. It keep timing out and you had to start over again. That should not happen on a brand new computer with top speed and memory.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Redundant program?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why I have Home and Personal 365. Seems redundant to me! This was snuck into me without my realizing it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not to shabby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have reservations about losing yearly if it never updates and is it really with the cost over a period of time? I would say is really expensive for my needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Personal version of Office is different

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the MS Professional versions of Word and Excel. The Personal versions act a bit differently. I will have to get used to it but may upgrade next time if I can afford it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad that i can open my data on any laptop...i think it should be available to use for you and the ppl in your household if you purchase it not just one person

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tasha,

      If you are looking to share your Office 365 subscription we recommend that you use Office 365 Home. You can see how to share your Office 365 Home account with other users here: https://aka.ms/AA4rino.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really expecting more from office. So far it's good, however today the PowerPoint application freeze and we lost all work...very frustrating.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a fan of Microsoft 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have heard from other friends that they are waiting for the next version of Microsoft. Now I understand why.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not totally thrilled with it. I have stuff saved on my computer from my old one that was Office earlier version and they won't open in any readable format...just a bunch of jiberish.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Learn about how this works before buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to renew this product every year to keep it up and running that is why it is named 365 because every 365 days you pay again. I am not against this product if made aware how it functions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unredeemable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neber received the redeemable code in an email as part of purchase bundle

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good app.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is a good app but should come already installed and be included with the price of the PC. It definitely should not have to be renewed each year.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as expected getting product key was a hassle prefer to get actual software or physical card with info

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    did not like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a terrible time trying to install, computer kept timing out. am not happy at all with this product, Would not recommend or purchase again

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,
      Please contact Microsoft directly so we can assist you with your installation and setup of Office 365 at: https://support.office.com/ At this site you can even request a call from us to assist you.
      We apologize for any frustration this has cause and hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    Microsoft sucks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When trying to redeem my code it tells it has already been redeemed. Been working with Microsoft for weeks and still not resolved

    No, I would not recommend this to a friend