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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1835 Showing 36,681-36,700 of 38,733 reviews
  • Rated 3 out of 5 stars

    This is okay not used it much.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this with the computer that I had purchased I've use it from time to time. This is not one that I really need for my computer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's slightly different than what I'm used to. Would also prefer to buy he product outright like you used to be able to do.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the fact you have to rent this every year and sales associate did not tell me about the option of buying.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sad to hear that you have to buy a yearly subscription to Microsoft office. My only negative comment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This was part of a bundle package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is all right for someone using the Microsoft packet on a daily basis - if not, it will be cheaper just to use the limited one included w/a new laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t figure out how to install on my new computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keys lost?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product keys don't match so it doesn't work.... AT ALL.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    wasn't able to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to use this product, due to the fact that I was sold an "open box" product that was broken. Office 365 Personal did have good reviews regardless.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great but not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good software but too overpriced in my opinion. Not something I use enough to be worth the expense

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Had to install twice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I gave three stars is because I had to install twice. It gives instructions but still having some issues with a few of the programs.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same software I’ve been using for most of my computer life. Only now I get to pay for it every year

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Word program needs more templates. I need a template for our church bulletin. Found a couple but doesn’t work like I need it to.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We have a whole website with templates you can use. You can find it here: https://templates.office.com/.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Still adjusting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having everything in the cloud makes thing easier. I am just used to using Apple software so still getting used to switching back and forth.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jay P,

      Thanks for sharing your review with us! We're happy to welcome you to the Microsoft family!

      So you can get the most out of your Office experience, check out our Support Center: https://support.office.com/

      It's filled with informative articles, guides, videos and more to help you get the most out of Office! Plus, you're able to contact our Customer Support Team at that link.

      We hope that helps!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same old office just wish you could buy full software and not just a subscription.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Sheppard57, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 1 out of 5 stars

    need an option to MS Office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a pain in the butt to use... I have to SIGN in every time I want to use Word or whatever

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no produt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not work on the tablet. I need a new subscription

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Have not had time to install it yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking forward to using it. Not impressed that it is a subscription and you have to purchase it over and over.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish would have went with model above this one like we did before but didn’t pay attention to the deal when bought with laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not downloading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was never able to download the free version. I followed the link and it has nothing to be downloaded

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its excellent that Microsoft charges an exorbitant amount for the ability to use MS Word and collects all of our sensitive data for added value.

    I would recommend this to a friend